Posted: Dec 17, 2025
Rev Kitchen & Bar is a vibrant, guest-focused restaurant brand known for delivering top-tier hospitality and culinary innovation. As we grow, we’re enhancing how we connect with our guests online. We’re looking for a friendly, fast-typing, and solutions-oriented Live Chat Representative to be the digital voice of Rev—helping guests with questions, reservations, and service requests in real time. Position Summary: As a Live Chat Representative, you’ll be the first point of contact for guests connecting with Rev Kitchen & Bar online. Whether it’s answering menu questions, helping with reservations, or resolving issues, you’ll deliver prompt, friendly, and professional support that reflects our high standards of hospitality. Key Responsibilities: Respond to guest inquiries via live chat on the website, social media, and other digital platforms Assist with online reservations, order support, menu details, hours, and general inquiries Resolve issues quickly and professionally, escalating when necessary Maintain a warm and conversational tone that reflects our brand voice Track and log guest interactions accurately in the system Collaborate with front-of-house and management teams to ensure accurate, real-time communication Identify and report trends in guest feedback to improve service and operations Assist with outbound messages during special events, promotions, or service updates Requirements 1+ year experience in customer service, hospitality, or a similar role Excellent written communication and typing skills Friendly, professional, and solution-oriented demeanor Comfortable multitasking and working in a fast-paced environment Familiarity with live chat platforms (e.g., Zendesk, Intercom, or similar) Knowledge of restaurant operations or online ordering platforms a plus Weekend or evening availability may be required Benefits Competitive salary with performance-based bonuses Opportunity to help shape a growing hospitality brand’s guest experience Creative and collaborative team environment Health, dental, and vision benefits Dining discounts and employee perks Growth and leadership opportunities Apply for the job now! Apply for this job