Posted: Feb 20, 2026
About the position The Lead Experience Designer for the Shopping Journey at Verizon is responsible for leading cross-disciplinary teams to design seamless and unified end-to-end experiences for users. This role focuses on creating and improving digitally-led experiences, ensuring that the shopping experience is reliable, simple, and exceptional. The designer will leverage research, data, and best practices to co-create experiences that meet user needs and business goals. Responsibilities Leading cross-disciplinary teams in complex design programs to design seamless and unified end-to-end experiences for users. , Mapping out user needs, desires, and business opportunities. , Leveraging research, data, and best practices to explore concepts and co-create experiences with partners across the business. , Crafting intricate journey maps, service blueprints, and user experience designs that offer clear insights and actionable recommendations. , Conducting regular workshops with designers and stakeholders to gather insights and validate journey maps. , Planning and facilitating team activities to identify design problems and opportunities within project briefs. , Judging solution quality and context appropriateness, making recommendations for improvement. , Providing directional input to the team and evolving the design system through discussions and feedback opportunities. , Establishing best practices in shared tools and software for design. Requirements Six or more years of relevant experience in UX design or related fields. , Experience mapping digital journeys and/or shopping flow experience with a portfolio that includes examples. , Experience facilitating regular workshops with designers and stakeholders. , Proficiency in Figma and using UI libraries/structures. Nice-to-haves Ability to champion Design Thinking philosophy throughout the business. , Ability to capture and visualize complex journey nuances and iterate on existing designs. , Experience working with and contributing to a design system. , Hands-on expertise in use case development, storyboarding, mock-ups, and interactive prototypes using Figma. , Strong thought partnering skills and the ability to advocate for user needs. , Proficiency in digital tools designed for journey mapping and design. , Experience using UX design best practices and understanding mobile-first and responsive design. , Solid grasp of user-centered design, user research, user testing, and usability concerns. Benefits Health insurance , 401(k) , Tuition reimbursement , Paid time off , Adoption assistance , Parental leave Apply Job!