Posted: Feb 1, 2026
Job Overview: We're seeking a highly skilled and dedicated Service Support Representative to join our team on a night shift basis. As a key member of our Platform Services team, you will play a vital role in supporting a high-profile government contract. This is a unique opportunity to work with a dynamic and innovative company, providing top-notch service support to our clients. Key Responsibilities: Work independently as part of a high-productivity team to provide exceptional service support Process requests and inquiries from stakeholders via telephone, email, or web in a timely and professional manner Update ticketing systems, review and validate reports, and provide troubleshooting support for technical issues Communicate effectively with stakeholders, colleagues, and field support to ensure seamless service delivery Maintain detailed records of stakeholder interactions and provide feedback on service process efficiency Requirements: High school diploma required 2+ years of experience in a service support role, preferably with ticketing systems and data validation Ability to work a flexible schedule, including weekends, evenings, and holidays Must be able to obtain a Public Trust Clearance and willing to wait up to 60 days for processing Preferred Qualifications: Basic understanding of troubleshooting skills and Tier 1 service experience About Us: TechFlow is a 100% employee-owned company, founded in 1995, with a strong track record of delivering innovative engineering, technology, integration solutions, and support services to the Federal Government. Our culture thrives on out-of-the-box thinking, and we're committed to building an agile workplace. Benefits: Employee stock ownership plan (ESOP) with annual employer contribution 401k plan with Roth option and employer match Comprehensive medical, dental, and vision plans Company-paid Life & AD&D insurance plan and Employee Assistance Program Paid time off, holidays, and wellness resources Take the Next Step: Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job