Join Our Team: Government and Corporate Affairs Customer Specialist

Unlock a World of Possibilities with American Airlines We're seeking a highly skilled and motivated Government and Corporate Affairs Customer Specialist to join our dynamic team. As a key member of our Corporate Affairs Team within the Government Affairs Division, you'll play a vital role in promoting and selling air travel on American Airlines, while providing exceptional customer service and support. Job Summary: Promote and sell air travel on American Airlines to government and corporate clients Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets Respond to customer inquiries and resolve problems in a mutually beneficial manner Communicate with customers over the phone to research passenger complaints and advise on cancelled or delayed flights Stay up-to-date on new rules, policies, and procedures that affect customers and communicate them effectively Requirements for Success: Bachelor's degree in a relevant field or equivalent experience/training Excellent leadership, organizational, and customer contact skills Knowledge of Native SABRE and ability to demonstrate resourcefulness and creativity in problem resolution High level of initiative, good judgment, and dependability Satisfactory attendance required What We Offer: Competitive salary and benefits package Travel perks: access to 365 destinations on over 6,800 daily flights Comprehensive health benefits, including virtual doctor visits and flexible spending accounts Wellness programs to support your physical and mental well-being 401(k) program with employer contributions available after one year Inclusive and diverse work environment with opportunities for growth and development Join Our Inclusive Team: At American Airlines, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our 20+ Employee Business Resource Groups help connect team members to our customers, suppliers, communities, and shareholders, and provide opportunities for growth and development. Apply Now: Don't miss out on this exciting opportunity to join our team. Apply now and take the first step towards a rewarding and challenging career with American Airlines. Apply for this job