Job Title: Eligibility Consultant - Electronic Enrollment Specialist

Job Summary: We're seeking an Eligibility Consultant - Electronic Enrollment Specialist to join our team at Workwarp. As an Eligibility Consultant, you will play a critical role in verifying enrollment status, making changes to member/client records, and addressing enrollment questions or concerns. If you're a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply. Key Responsibilities: Verify enrollment status, make changes to member/client records, and address a variety of enrollment questions or concerns Maintain enrollment databases and coordinate transfer of eligibility data Utilize and interpret online resources to understand account structure and benefits, and assist with the development of such resources Respond, research, and resolve eligibility and other enrollment-related issues involving member-specific information Apply all appropriate considerations associated with technical requirements, legislative/regulatory policies, account structure, and benefit parameters in addressing eligibility matters Act as the liaison between clients, vendors, and the IT department, defining and identifying business requirements and solutions for non-standard arrangements Ensure all transactions interface accordingly with downstream systems; test and validate data files for new or existing clients using system tools and track results to avoid potential problems and better address ongoing service issues Partner with other team functions to coordinate the release of eligibility, plan structure, and benefit information Complete required set-up of policy and eligibility screens in order to activate system processing of plan benefits Code system screens, policy, and structure to support downstream processes and the generation and release of Member and Plan Sponsor products Ensure all communications with clients, third-party administrators, and/or brokers involving sensitive member data adhere to HIPAA compliance requirements Requirements: High School Diploma, GED, or equivalent experience Excellent written and verbal communication skills, with the ability to interact courteously and effectively with both internal and external customers Demonstrated ability to creatively solve problems and create improvements Experience with Word, Excel, Outlook, and data entry Ability to manage multiple tasks and shifting priorities, and to manage high work volume and oversee a variety of incoming work flows A team player capable of operating independently when needed, with a focus on delivering accurate and timely results Preferred Qualifications: Previous experience in a similar role What We Offer: A competitive salary range of $17.00 - $31.30 per hour A comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan A fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs Free development courses, a CVS store discount, and discount programs with participating partners Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year How to Apply: If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply for this job