Hotel Guest Services Assistant - Part Time

Want to help Guests check-in to the Magic of Disney? Apply to be a Guest Services Assistant where you will welcome and assist Guests checking in and out of hotel rooms! Creatively enhance their stay by providing information regarding Disneyland® Resort services & activities as well as for the surrounding Southern California areas as needed. Responsibilities : What You Will Do: • Proactively engage and anticipate Guest needs, answer questions, provide directions and event schedules, and additional information regarding the Disneyland Resort and Hotels as needed • Meet the needs of Guests by providing outstanding Guest service at various locations including phone and face-to-face interaction • Assist Guests during check-in and check-out • Provide guest service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality • Ability to use multiple devices throughout the day including iPads, iPhones, handheld radios, and desktop computers • Must feel comfortable handling large amounts of money and possess a high level of integrity • Must stay calm in highly stressful situations and be knowledgeable of emergency procedures • Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc. Basic Qualifications : Required Qualifications & Skills: • Ability to remain positive regardless of current task • Previous cash handling experience as well as proven computer proficiency while navigating through multiple computer applications • Ability to multi-task in a fast-paced and sometimes stressful working environment • Strong communication skills • Motivated to complete repetitious tasks while maintaining quality • Passion for serving others and proven problem-solving skills • Receptive to special requests Preferred Qualifications: • Previous work experience in a Hotel/Front Desk environment • Proficiency in OPERA hotel property management system • Previous Leadership experience • Bilingual preferred • Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred Additional Information : SCHEDULE AVAILABILTY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles. SUBMITTING YOUR APPLICATION After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page. KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles The pay rate for this role in California is $28.75 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: Apply Job!