Head of Delivery Operations

Join Supernal, a pioneering company that empowers small and mid-sized businesses to hire their first AI employee. We're seeking a highly skilled Head of Delivery Operations to drive the growth and success of our AI Delivery function. As a key member of our team, you will play a crucial role in ensuring the seamless delivery of our AI-powered solutions to clients. At Supernal, we don't just sell tools – we deliver outcomes through scalable, agent-powered systems. Our AI Platform Engineers, known as Masons, are the builders behind these innovative solutions. As we rapidly expand our customer base, we're looking for a seasoned professional to help us scale our Mason team from 5 to 30+ members over the next six months. About the Role Key Responsibilities Own and optimize day-to-day operations for our AI Delivery function Manage and grow our Mason team, providing guidance and support to ensure their success Design and implement scalable systems and processes for task assignment, performance tracking, and delivery quality assurance Collaborate with cross-functional teams, including Engineering, Growth, and Customer Success, to ensure customer needs are met and exceeded Act as the primary delivery interface for key accounts, ensuring timely and high-quality deployment of AI Employees Define, track, and report on delivery metrics, including build velocity, deployment quality, and customer satisfaction Develop and maintain internal documentation, SOPs, and onboarding flows for our Mason team Identify and address bottlenecks, building systems that proactively solve problems and improve efficiency Take full ownership of ensuring our AI Employees are deployed quickly, reliably, and at scale Ideal Candidate To succeed in this role, you should have: 4+ years of experience in delivery operations, technical program management, or a high-growth agency/services environment Proven track record of building and managing technical teams (10+ members) Expertise in building operational systems, playbooks, and dashboards from scratch Ability to thrive in ambiguity and create process where none exists Elite project management skills, with a focus on timelines, dependencies, and accountability Experience motivating, managing, and growing teams of technical builders Familiarity with agentic architectures, N8n, or low-code/automation platforms (a plus, not required) A low-ego, high-output, and deeply reliable approach to work What Success Looks Like In this role, success means: Scaling our Mason team 6x while maintaining high delivery quality and team NPS Ensuring every customer receives agent deployments on-time and with clear communication Developing internal delivery systems that are documented, automated, and transparent Enabling the Head of Delivery to focus on strategic growth and development Apply now to join our team and play a critical role in shaping the future of AI-powered delivery operations. Apply for this job