Guest Experience Manager - Food & Beverage

Join the Magic: Lead Exceptional Dining Experiences at Walt Disney World Resort We're seeking a highly skilled and experienced Guest Experience Manager to lead our Food & Beverage operations at the iconic Walt Disney World Resort. As a key member of our team, you will be responsible for delivering immersive and exceptional guest experiences, while driving operational excellence and team development. Position Overview: Start Date: Immediate openings available Company: Walt Disney World Resort Position: Guest Experience Manager - Food & Beverage Compensation: Competitive salary and comprehensive benefits package Location: Remote (with occasional on-site requirements) About the Role: Key Responsibilities: Collaborate with guests and cast members to resolve issues and exceed expectations Develop and lead a diverse team, recognizing and holding cast members accountable for delivering excellence Act as a teacher and developer, taking a sincere interest in the cast's success and growth Advocate for change, inclusion, innovation, and continuous improvement Partner with other leadership teams to drive shared goals and objectives Provide operational perspective in project planning and departmental meetings Make balanced daily operational decisions benefiting guests, cast members, and business demands Requirements: 3+ years of experience in a leadership role within Food & Beverage Experience with multiple styles of service (Quick Service, Table Service, Concierge, Bar/Lounge, & Pool/Cabanas) Ability to lead a team, hold self and others accountable, and manage conflict Demonstrated operational guest service experience and skills Proficient in basic computer functions necessary to operate in a Windows environment Understanding of financial aspects of operations, including operating budget, revenue, labor, and inventory systems Nice-to-Haves: Experience leading multiple locations simultaneously Knowledge of labor management and food cost control High-level guest service skills Experience in team development Experience leading in a union environment Bilingual skills Benefits: Comprehensive health insurance Educational opportunities and professional development Special extras unique to Disney, including exclusive discounts and experiences Ready to Join the Disney Team? If you're a motivated and experienced leader with a passion for delivering exceptional guest experiences, we want to hear from you. Apply now to join our team and be a part of the magic! Apply for this job