Grievance Analyst - Caseworker

Description: • Researching, resolving, and communicating issues regarding Medicare Part D coverage and benefits. • Work cross functionally with different departments to support member concerns. • Outreach to members with resolutions. • Detail-oriented with proficient research skills and ability to analyze data. • Close grievances cases daily, maintaining high quality standards. Requirements: • 2 plus years of experience working within a customer service role on several computer applications and complex databases for research, including Microsoft Office products (Excel, Word, and Outlook). • Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical related industry (preferred). • Previous Med D grievance experience (preferred). • Bachelors Degree preferred. Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access • Many other benefits depending on eligibility Apply Job!