Deskside Support Technician

Job title: Deskside Support Technician in Costa Mesa, CA at Golden Star Technology Company: Golden Star Technology Job description : Job Title: Desk Side Support Location: Orange County Schedule: Full Time 40 Hours Weekly (18 months Contract Position) Travel: No Hoag Deskside Support Job Responsibilities: Provides IT services to users at the customer site for hardware, software, and related computer systems via in-person, email, chat, or phone. Provides Install/Move/Add/Change for in-house and remote users Responds to service issues and requests promptly. Configures, installs, maintains, troubleshoots, and supports computer workstations, including connected and mobile devices. Provide technical assistance during installation/conversion as requested for in-house and remote users. Upgrade or install new equipment and be ready to operate according to schedule. Create and document a service request ticket for computer systems repairs, upgrades, new installations, and solutions provided. Prioritized IT Service requests and escalation when needed Works with hardware and software vendors to find a solution to the issue with the user's computer system Maintain IT inventory. Terminate, dispose of, or relocate assets as needed. Support may be required after regular business hours in emergencies, either in person or remotely. Tier 1 support for Network/LAN/Telephony Tier 2 and tier 3 deskside service at the site, and all work needs to meet the established SLAs requirements. Work with business needs projects under the direction of IT management. Requirements: Ability to troubleshoot PC problems & fundamental network issues. Proficient Microsoft product knowledge includes OS (AD & GPO), Office suite. Experience supporting enterprise applications in large environments (500+ users). 3+ years of deskside support experience preferred Good communication and interpersonal skills are required to work with customers A+ Certification preferred US Citizen or Permanent Resident required Onsite Support, not remote Job Posted by ApplicantPro Expected salary : $26.5 - 30.5 per hour Location : Costa Mesa, CA Apply for the job now! Apply for this job