CX & Operations Specialist

About the Role A fast-growing U.S. telecom startup is seeking a CX & Operations Specialist to deliver premium customer service and support operational workflows. This hybrid role combines front-line customer support with back-office operations. You’ll manage account updates, port-in processes, and technical troubleshooting while helping refine workflows to support the company’s growth. This is a 40+ hour role ideal for someone who thrives in fast-paced, tech-driven environments and takes pride in delivering exceptional service. Remote – Philippines | Full-time (Monday–Saturday, U.S. CST hours) | $6–$7/hour What You’ll Do Respond to customer inquiries via voice, email, and chat with professionalism and empathy. Handle port-in processes, service migrations, and account updates accurately. Troubleshoot technical and service-related issues, escalating complex cases as needed. Maintain updated records in CRMs and operational dashboards. Collaborate with the Operations Team Lead and share insights to improve processes. Requirements 2+ years in customer-facing or operations roles (BPO, telecom preferred). Strong telecom background, especially in port-ins or account transfers. C1 English proficiency, confident with U.S.-based customers. Skilled with CRMs and quick to learn new systems. Detail-oriented, solutions-driven, and reliable under pressure. Full-time availability, Monday–Saturday, U.S. CST hours. Preferred Requirements Experience in premium customer service environments. Familiarity with telecom tools, fraud monitoring, or startup operations. Benefits Work From Home Training & Development