Customer Communications Representative

Job title: Customer Communications Representative in Auburn, AL at Partnership Employment Company: Partnership Employment Job description : Customer Communications Representative – MA (REMOTE AFTER TRAINING) Pay: $16.50/hour Location: Auburn, MA (Training onsite, remote after completion) Schedule: Full-Time Monday – Friday 8:30-4:30 DURING TRAINING | Paid Training After Training is complete Schedule will be Monday – Friday 10:30AM – 7:00PM | 1–2 Saturdays/month (9AM–1PM) Job Type: Full-time Ready to launch a career in customer service where you can make a real impact—and work from home after training? Join Partnership Employment supporting clients in Massachusetts, as a Customer Communications Representative. This is your chance to build your skills and grow with a team that values accuracy, professionalism, and service excellence. What You’ll Do: Be the front line for MA customers via phone, email, and chat Help patrons with account updates, payments, and application processing Research and resolve disputes and billing adjustments Accurately enter data and maintain detailed records Assist with expired credit cards, replenishment options, balance updates, and more Follow structured daily schedules with attention to punctuality and professionalism Support weekend coverage 1–2 Saturdays per month (9AM–1PM) with time off during the week Participate in quality assurance activities like call monitoring and reporting What You Bring to the Table: High School Diploma or equivalent (strongly preferred) Strong computer and typing skills Reliable transportation for in-office training in Auburn, MA (10-14 weeks) A professional, positive attitude—especially when assisting customers Ability to adhere to a structured schedule and stay focused in a remote environment after training Training Details: Paid training for approximately 10-14 weeks in our Auburn, MA office After successful completion, you’ll work from home Expected salary : $16.5 per hour Location : Auburn, AL Apply for the job now! Apply for this job