Contact Center Associate

Job title: Contact Center Associate in Tampa, FL at Hiregy Company: Hiregy Job description : Contact Center Associate Location: Fully Remote - Must live in an approved work location Pay: $19.00 per hour Training schedule: Monday to Friday 8:00 AM to 5:00 PM EST (about 4 weeks) Schedule: Must adhere to break schedules, no flexibility on break times M-F, 10:00 AM to 8:00 PM EST OFF: Tues, Weds, or Thurs Saturday: 10:00 AM to 2:00 PM EST Sunday: OFF Must be open to department hours: M-F 8:00 AM – 8:00 PM EST SAT 10:00 AM – 2:00 PM SUN Closed Type: Contract to Hire, 6 month contract period Hiregy benefits available during the contract period: Hiregy associate perks: Job duties: Assist with approximately 60-80 inbound calls daily Place outbound follow-up calls Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat. Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax. Identify, research, and resolve cardholder or agent bank issues using available resources and systems. Participate in contact center fraud prevention and awareness. Requirements: Must have stable recent employment history Must have experience with high volume call center, meeting KPIs Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400 Must have ethernet connectivity (no WiFi) in a private, designated workspace Must be able to work in your private designated workspace without your microphone on mute No previous commitments first (90) days Must be open to overnight travel events 2x yearly High school diploma or equivalent required Background check required Drug screening required Credit check required Education verification required Employment verification is required, to pull your dates of employment visit: Expected salary : Location : Tampa, FL Apply for the job now! Apply for this job