Client Support Agent

This is a remote position. Schedule: Monday to Friday 9:00 am to 6:00 pm Eastern Standard Time (Riviera Beach, FL, USA) With 1 hour unpaid break Responsibilities Responsible for onboarding new customers, Assist with policy changes, policy applications, policy renewals, billing, and claims management Identify and assess customers’ needs to achieve satisfaction Keep records of customer interactions Process customer accounts and file documents Build sustainable relationships and trust with customer accounts through open and interactive communication Meet annual cross-sale and customer referral goals Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Follow communication procedures, guidelines and policies. Take the extra mile to engage customers Requirements Familiarity with Salesforce systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Willing to work while the camera is on Hardworking – Applicant is devoted to his/her responsibilities and is always working to be better Teachable – Applicant enjoys learning new task Technology Focus – Applicant has is confident in working with technology via computers, software, phone systems, etc Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Independent Contractor Perks HMO coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job Originally posted on Himalayas