Posted: Jan 19, 2026
About the position Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform. Responsibilities Coordinates and executes the implementation of Group Insurance Policies , Coordinates and executes plan change requests and policy amendments , Coordinates and executes billing inquiries and policy related inquiries , Executes business testing scripts when new system capabilities are delivered , Assists with premium reconciliations , Acts as liaison between client and internal MetLife areas , Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal) , Ability to handle high transaction volumes on a daily basis , Assist with escalated inquiries Requirements 2-3+ years of experience , Ability to communicate clearly, timely and professionally both verbally and in writing , Ability to provide excellent customer service and relationship management , Ability to work in a team environment and assist other areas when needed , Participate in testing of new capabilities , Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines , Proficient in Microsoft Office software (Excel, Word, PowerPoint) , AAS or BS preferred Nice-to-haves undefined Benefits Comprehensive health plan that includes medical/prescription drug and vision , Dental insurance , No-cost short- and long-term disability , Company-paid life insurance and legal services , Retirement pension funded entirely by MetLife , 401(k) with employer matching , Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance , Employee Assistance Program (EAP) and digital mental health programs , Parental leave , Volunteer time off , Tuition assistance