Claims Analyst - Travel Domain

Job Title: Finance reporting (Refund Claims and analysis) Location: [Bangalore] Experience Required: Minimum 3–4 years Employment Type: [Full-time] Job Summary: We are looking for a detail-oriented and proactive Refund Claims & Collections Executive with prior experience in the travel industry, who has knowledge in airline refund collections. The ideal candidate will have a strong understanding of industry practices, familiarity with GDS tools, MS office and the ability to manage the refund claim transaction volume on a daily basis. Key Responsibilities:  Handle refund processes related to bookings and transactions within the travel domain.  Manage end-to-end claims processing, ensuring timely validation, documentation, and closure.  Coordinate with internal teams and external partners (airlines, GDS, vendors) to resolve refund claim-related issues.  Maintain accurate records and logs of claims and collections activities.  Use GDS software for information retrieval and resolution (As applicable).  Generate basic reports and summaries using MS Excel and other MS Office tools.  Ensure compliance with company policies and service level agreements (SLAs). Required Qualifications & Skills:  3–4 years of relevant experience in GDS and airline refund claims and collections within the travel industry.  Exposure to GDS software such as Amadeus, Sabre, or Galileo (preferred).  Strong analytical and problem-solving skills.  Proficiency in MS Office, especially Excel.  Ability to communicate clearly and professionally across teams and with external partners.  Attention to detail, time management, and organizational abilities. Preferred Attributes:  Prior experience working with travel agencies, airlines, or B2B travel platforms.  Understanding of ticketing and refund processes.