Posted: Mar 1, 2026
About the position The CAM Group Leader II at M&T Bank is responsible for providing leadership over a sub-unit within the division, focusing on specialized duties that require in-depth knowledge of products, regulations, and policies. This role involves leading work teams, monitoring workflow, and ensuring compliance with operational risk controls while promoting a diverse work environment. Responsibilities Lead business unit work teams with responsibility for multiple product lines. , Monitor and assign workflow. , Document team processes, make recommendations for improvement, and provide on-the-job training. , Research and resolve complex internal and external customer issues. , Serve as department lead for special projects impacting the work team. , Provide reporting to work team leadership and prepare monthly departmental reporting for management. , Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. , Promote an environment that supports diversity and reflects the M&T Bank brand. , Maintain M&T internal control standards, including timely implementation of internal and external audit points. Requirements A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 year of work leadership experience. , Excellent customer service skills with the ability to use tact and diplomacy. , Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems. Nice-to-haves Bachelor's Degree. , Demonstrated work leadership skills. , Excellent oral and written communication skills. , Strong knowledge of departmental systems, documents, and procedures. Benefits Competitive pay based on experience and skills. Apply Job!