Brokerage Operations Associate

Vouch is a modern insurance provider dedicated to the innovation economy. As a Brokerage Operations Associate, you will play a key role in supporting clients through brokerage operations workflows, enhance value during the customer journey, and assist with service-related inquiries and requests. Requirements 2+ years experience in a fast-paced and customer service-oriented work environment 1+ year of experience in an insurance-related role Active/Current Property and Casualty License Strong communication and organizational skills Strong attention to detail both with written communication and data Driven by solving problems and turning them into opportunities for improvement Dependable, positive, and action-oriented with excellent follow-through skills Able to deal well with ambiguity and maintain composure in complex situations Independent problem-solver and confident in seeking help when needed Ability to track, prioritize and drive high volumes of policy servicing requests Benefits Competitive compensation and equity packages Health, dental, and vision insurance Parental leave Flexible vacation time Wellness allowance ($80/month) Technology allowance ($100/month) Professional Development ($500/Yr) Home office setup (One-time $500) L&D: Partnerships with Ethena, Hone, and monthly Lunch & Learns Employee Groups: Vouch supports various employee groups to foster an inclusive, equitable workplace Wellbeing: Voucher’s have access to many wellbeing perks, including Calm, Peloton, Headspace, Fetch, OneMedical, SoFi, etc. Annual performance reviews with quarterly check-ins Originally posted on Himalayas