Posted: Feb 15, 2026
About the position The Assistant Manager position at Peoples Bank plays a crucial role in supporting the Branch Manager in overseeing daily operations and ensuring exceptional customer service. This role focuses on developing staff, maintaining operational standards, and fostering a collaborative work environment to meet clients' financial needs through a consultative sales approach. Responsibilities Assist with overseeing the day-to-day operations of the branch. , Lead by example to achieve sales results and coach staff in the PEBO way. , Maintain confidentiality of client business. , Ensure branch associates are effective and engaged in operations and sales. , Assist in finding and developing high-quality staff. , Establish and grow working relationships with partners. , Maintain world-class service levels. , Proactively meet clients' financial needs through the sales process. , Follow operational standards regarding security, risk management, and compliance. , Conduct structured coaching sessions for individual and branch success. , Attract new relationships and retain existing ones. , Respond to customer concerns with follow-up and resolution. , Develop and retain the customer base, using names and knowledge of account ownership. , Acquire and maintain knowledge of consumer and business lending products. , Initiate conversations to uncover customer needs and refer them to business partners. , Complete required training for bank and branch policies and procedures. , Interpret documents such as safety rules and loan documents. , Speak effectively before groups of customers or employees. , Define and offer solutions to resolve problems. , Make calls to clients and prospects to meet branch calling goals. , Interpret data to evaluate lending ratios and product opportunities. , Consistently meet sales goals. , Perform special projects as assigned. Requirements High school diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience. , Strong leadership skills and great organizational skills. , Excellent communication, problem-solving, and customer service skills. , Ability to motivate and develop the branch team. , Experience with extensive customer contact is required. , Ability to convey bank strategy and technique via the Peoples Coaching Model. , Flexibility and teamwork with excellent oral and written communication skills. , Ability to establish and maintain working relationships with partners. , Decision-making skills with well-developed interpersonal skills. , Self-motivated and assertive in a sales environment. , Ability to learn computer and mobile device applications quickly. , Valid Driver's license and reliable transportation. Nice-to-haves Experience in a banking or financial services environment. , Knowledge of consumer and business lending products. Benefits 401(k) retirement plan with employer match. , Employee stock purchase plan. , Education assistance programs such as student loan and tuition paydown/reimbursement. , Paid vacation and holidays. Apply Job!