Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job Company: Cragun Corporation Job description: As our live chat agent, you?ll be tasked with the most important job at our company?customer happiness. You?ll be responsible for creating experiences for customers that have a direct impact on the health and bottom-line for our company.? To be a successful customer service representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable knowledgeable, and adaptable.? Benefits Pay Range: $18.00 - $22.00 ? Health, Dental, Vision ? Dependent Care Account ? Health Club Membership ? Accident and Critical Illness Insurance ? Work from home ? College tuition for children of employees Requirements: ? High school diploma or equivalent.? ? More education or experience may be preferred.? ? Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.? ? Understanding of company products, services, and policies.? ? Proficiency with computers, especially with CRM software, and strong typing skills.? ? Ability to ask prying questions and diffuse tense situations.? ? Strong time management and decision making skills.? ? Adaptability and accountability.? ? Fluency in multiple languages may be desired.? What Will I Be Doing? ? Answering phones, emails, and live chat from customers ? Professionally responding to customer inquiries ? Identifying, escalating priority issues, and reporting to high-level management. ? Following up on complicated customer interactions where required. ? Recording details of customer interactions (proficiently and accurately) ? Develop rapport with customers, with an upbeat and positive attitude ? Offer solutions- not excuses What qualities do I have? ? Excellent customer service attitude. ? Ability to engage and tailor interactions with each customer, making their experience exceptional ? Friendly, confident, and a self-starter ? Strong verbal and written communicator ? Positive and quick troubleshooter Powered by Webbtree Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job Expected salary: Location: Brainerd, MN Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job Job date: Wed, 28 Jun 2023 22:48:52 GMT Apply for the job now! Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job
