Customer Service Representative - Seasonal

Description:
? The Customer Service Representative supports Sensaria & our Great Big Canvas (GBC) & Canvas on Demand (COD)business, which creates custom wall art from digital images.
? The Customer Service team is responsible for providing outstanding customer service to our customers via email, live chat, and telephone.
? This position provides information to customers about the status of their orders, implements requested changes, and works with the internal team to find solutions to one-off challenges should they arise.
? Additional time spent cross-functionally in a support role to either sales or marketing teams.

Requirements: ? High School diploma/GED or equivalent experience required ? College degree preferred ? 3+ years of Customer Service experience including knowledge of customer service principles and best practices ? Proficiency in Microsoft 365 (Outlook, Microsoft Excel, Word, PowerPoint) ? Zendesk experience a plus ? Confident ability to express yourself clearly and professionally in written and verbal form ? Acute attention to detail and accuracy ? Excellent listening skills ? Flexibility in prioritization in a fast-paced environment ? Must be self-motivated and be able to work independently ? Ability to work in a fast-paced, high demand work environment ? Problem-solving capabilities & resolution focused ? Knowledge about photography or digital art is a plus ? Technical or computer support or call center experience preferred ? Strategic thinking and project management ability to lead large account integrations and product additions ? Proven ability to act independently, exercise judgment and influence people to take appropriate actions ? Highly analytical & data driven with the ability to pull data from various sources, organize, interpret, and use that data to drive effective solutions in a timely manner ? Ability to effectively present information and respond to questions from customers or other departments ? Ability to add, subtract, multiply, and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and apply concepts of basic algebra ? Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form

Benefits:
? Competitive compensation package
? Vacation days
? Sick days
? Paid holidays
? Paid floating holiday of your choice
? Paid maternity & paternity leave
? Medical, Dental, Vision
? 401K
? STD, LTD
? Optional Life insurance
? Opportunities for professional development