Position: Assistant Manager - Entry Level Location: Remote Job Type: Full-time About HappyGo Travel Services: HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele. Responsibilities: Client Relationship Management: ? Serve as the primary point of contact for assigned corporate or individual clients. ? Build and maintain strong, long-lasting client relationships through regular communication and exceptional service delivery. ? Understand client goals and travel preferences to provide customized solutions and recommendations. Account Management: ? Manage the end-to-end travel planning process for clients, including itinerary creation, booking arrangements, and logistics coordination. ? Ensure all travel arrangements align with client budgets, policies, and preferences. ? Monitor travel schedules and proactively address any issues or changes to ensure seamless travel experiences. Customer Service: ? Communicate with clients via phone, email, and chat to understand their travel preferences and requirements. ? Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities. ? Handle inquiries, concerns, and complaints professionally and promptly. Booking and Scheduling: ? Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences. ? Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations. ? Confirm bookings and send detailed itineraries to clients. Destination Knowledge: ? Stay updated on travel trends, visa requirements, and safety information for various destinations. ? Offer insights and suggestions for travel experiences that match client interests. Administrative Tasks: ? Maintain accurate records of bookings, payments, and client interactions using our CRM system. ? Process payments and handle invoicing as needed. Benefits: ? Competitive salary with performance-based bonuses. ? Remote work opportunity, allowing for flexible hours and work-life balance. ? Opportunities for professional development and training in the travel industry. ? Access to exclusive travel discounts and perks. ? Collaborative team environment with supportive colleagues. Basic Qualifications: ? Proven experience in a similar customer service role or within the travel industry. ? Strong communication skills with fluency in written and spoken English (additional languages are a plus). ? Proficiency in using booking platforms and CRM systems. ? Excellent problem-solving abilities and attention to detail. ? Ability to work independently and as part of a team, with a customer-first mindset. Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!
