Social Media Moderator

Description:
? We are seeking a detail-oriented Social Media Moderator to join our Content Team at Hims & Hers.
? You will be responsible for moderating, engaging with, and responding to all comments and messages received across our organic and paid social media channels.
? Build and maintain strong relationships with our new and ongoing customers, ensuring they feel heard and valued.
? This is an hourly role, and weekend and/or night shifts may be needed.

Requirements: ? 1-3 years experience in social media moderation, community management, or customer service, preferably in a fast-paced environment ? Familiarity with social media platforms (Instagram, Facebook, Twitter, TikTok, etc.) and their community guidelines ? Strong written and verbal communication skills with a keen eye for detail and tone ? Strong interpersonal skills and the ability to build rapport with diverse audiences ? A proactive approach to problem-solving and conflict resolution ? Ability to analyze data and metrics to drive insights and improve engagement strategies ? Passion for brand building and a commitment to fostering a positive online community ? Experience with Sprout Social is a plus

Benefits:
? Competitive salary & equity compensation for full-time roles
? Unlimited PTO, company holidays, and quarterly mental health days
? Comprehensive health benefits including medical, dental & vision, and parental leave
? Employee Stock Purchase Program (ESPP)
? Employee discounts on hims & hers & Apostrophe online products
? 401k benefits with employer matching contribution
? Offsite team retreats