Customer Support Specialist for voice and chat account
Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.
Responsibilities:
Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team
Requirements
Native Speaker level proficiency in Filipino and English
Bachelor's degree in a related field (e.g. business, marketing, communication)
2+ years of experience in a customer support role
Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment
Strong problem-solving skills and attention to detail
Experience using customer support software (e.g. Gorgias, etc.)
Benefits
Independent Contractor Agreement
Quarterly Performance Bonus
Monthly Performance Bonus
Health Insurance Reimbursement
WFH Upgrade Allowance
15 Days Paid Time-Off
6 Company-Wide Holidays
6 Country Holidays
100% Fully Remote
? 9 AM - 5 PM CST
Similar Remote Jobs
Customer Support Specialist for voice and chat account
Posted on: 16-01-2025 19:16
Remote Digital Detail Curator - Remote / Office
Posted on: 16-01-2025 19:16
Remote Sales Jobs: Earn While Working from Home
Posted on: 16-01-2025 19:16
BHS take home $22+/hour for mental health/crisis facilities
Posted on: 16-01-2025 19:16
No Phone Live Chat Support ? Work Remotely
Posted on: 16-01-2025 19:16
Registered Nurse - Home Care (Part-Time) URGENTLY HIRING
Posted on: 16-01-2025 19:16
Text Chat Support Agent (Remote / Entry Level)
Posted on: 16-01-2025 19:16
Virtual Travel Data Entry - Work From Home
Posted on: 16-01-2025 19:16
Freelance Instructional Designer (3-Months w/ Potential to Renew)
Posted on: 16-01-2025 19:16
Customer Service (remote work , no vaccination required)
Posted on: 16-01-2025 19:16
Amazon Virtual Assistant Jobs ? Work From Home Hiring
Posted on: 19-09-2024 00:00
United Airlines Careers Remote Work From Home, United Airlines Remote Reservation Agent
Posted on: 28-08-2024 00:00
Online English teacher. Work from home. Flexible schedule
Posted on: 11-09-2024 00:00
Specialist - Technical AD & SDR (Remote Work Available)
Posted on: 05-01-2025 17:58
Walmart Customer Service Remote Job - Work From Home Gov Jobs
Posted on: 23-01-2025 00:00
Data Entry Clerk - Fully remote
Posted on: 20-08-2024 00:00
Bilingual Customer Service Representative (REMOTE)
Posted on: 05-02-2025 00:00
Remote Customer Support Specialist - $35 Per Hour (No Experience...
Posted on: 16-07-2024 18:45
Data Entry Costco Jobs, Costco Hiring Work From Home, Remote Jobs At Costco
Posted on: 04-02-2025 19:22
Customer Service Representative (Work from Home)
Posted on: 13-09-2024 00:00