FT Customer Support Associate (Work From Home)

Employer Industry: Customer Service Technology

Why Consider This Job Opportunity...
? Competitive salary
? Full healthcare benefits provided
? Technology expense reimbursement to support your work-from-home setup
? Opportunity to work remotely from anywhere in the U.S.
? Engage in meaningful projects that enhance customer experience
? Join a fast-paced team with a commitment to customer advocacy

What To Expect (Job Responsibilities)
? Handle incoming calls, chat, and emails from users, providing frontline support
? Utilize active listening to resolve customer issues effectively
? Collaborate with team members on various customer support projects
? Advocate for customer needs within the organization
? Drive improvements in customer experience based on feedback

What Is Required (Qualifications)
? Strong active listening skills to understand and resolve customer issues
? Familiarity with products and services to assist users effectively
? Ability to collaborate with a team in a remote environment
? Excellent communication skills, both written and verbal
? Must be available for scheduled shifts

How To Stand Out (Preferred Qualifications)
? Experience in customer support or a related field
? Proficiency in using customer service software and tools
? Strong problem-solving skills to address customer concerns
? Ability to work independently and manage time effectively
? Previous experience advocating for customer needs within an organization

#CustomerSupport #RemoteWork #HealthcareBenefits #TechnologyReimbursement #CustomerAdvocacy

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