Join our team as a Remote Customer Service Representative at CVS and provide exceptional customer support from the comfort of your own home. As a key member of our customer service team, you'll play a crucial role in ensuring a positive experience for CVS customers.
What You Will Do:
? Handle inbound customer inquiries via phone, chat, and email.
? Assist customers with product information, order status, and issue resolution.
? Navigate and utilize CVS systems to provide accurate and timely information.
? Maintain a high level of professionalism and empathy in customer interactions.
? Collaborate with cross-functional teams to address customer needs.
Responsibilities:
? Respond promptly to customer inquiries with a customer-first mindset.
? Document and track customer interactions and issue resolutions.
? Follow established procedures for issue escalation when necessary.
? Stay up-to-date on CVS products, services, and promotions.
? Meet or exceed performance metrics related to... customer satisfaction and resolution.
Requirements:
? High school diploma or equivalent.
? Previous customer service experience preferred.
? Excellent communication and problem-solving skills.
? Ability to work independently and efficiently from a remote environment.
? Familiarity with CVS products and services is a plus.
? Flexible schedule to accommodate varying shifts.
Conditions:
? Remote work from home position.
? Must have a reliable internet connection and dedicated workspace.
? Ability to attend virtual meetings and training sessions.
? Full-time position with flexible scheduling.
Benefits:
? Competitive hourly pay.
? Comprehensive training and ongoing development opportunities.
? Employee discounts on CVS products and services.
? Health, dental, and vision insurance options.
? 401(k) retirement savings plan.
CVS Health is an equal opportunity employer committed to a diverse and inclusive workforce.
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