Intern - Information Technology Support

At BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly committed to our customers by being solution-oriented and deadline-driven. . . and we are growing. Our culture is fast-paced, fun and never boring. Because we work across numerous clients and drug modalities, your career can develop rapidly. You’ll gain experience with a variety of challenges all while you enable life-changing, life-saving therapeutics to the patients who need them. We are looking for an intern who can start work in September or October with an anticipated length of around 3-months . The IT Support Intern provides remote and deskside support services to the Company's employees in the US and Germany. The Intern responds to end-user service requests in a timely manner; completes requests to add/move/change user accounts and workstations; addresses issues with corporate systems such as printers, phones, and audio-visual (AV) equipment; and supports projects related to the overall corporate infrastructure and validated computerized systems. Essential Responsibilities Prioritize and respond to end user service requests tracking work activities in the IT ticketing system, engaging other support resources when needed, and communicating status to the requestor Follow standard operating procedures including those for account management, workstation configuration, change control, application configuration, issues escalation, and incident handling Maintain accurate records of technical assets identifying needs to procure additional supplies and replace systems Create and maintain standard OS images Provide AV support including conference room setup, online meeting configuration, and recording Support network and desktop printing and coordinate printer maintenance with the service vendor when needed Create and administer user accounts for Active Directory, Office365, VPN, specialized scientific applications, and other corporate systems Provide end user training in the use of Microsoft Office, conferencing, security, and computing best practices Collaborate with other IT personnel and contractors to resolve complex issues and system outages Troubleshoot issues with network connectivity for end user devices in the office and at offsite locations Responsible for workstation hardware troubleshooting and repair Maintain confidentiality of client and company information Additional Responsibilities At all times, protect the security and integrity of company systems Other duties as needed Minimum Acceptable Qualifications: Education/Experience Currently enrolled in a degree or training program in an IT-related field Knowledge of computing hardware, software, voice/data cabling, networking protocols, printer management, and desktop implementation/support Knowledge of the Windows desktop operating system environment (Windows 10, Windows 11) as well as PC applications (such as Word, Excel, and Outlook) is required Knowledge of or experience with telecommunication support and audio-visual system support desired Minimum Acceptable Qualifications: Skills Ability to provide exceptional customer service and take ownership of problems Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing Ability to take direction and follow standard operating procedures and best practices Ability to plan and prioritize work without supervision Versatility, flexibility, and willingness to work within constantly changing priorities Ability to deal effectively with a diversity of individuals at all organizational levels Acute attention to details Ability to demonstrate practical troubleshooting and problem analysis techniques Commitment to documenting work, contributing to the IT knowledge base, and maintain accurate records Capability of handling the technical and management aspect of the IT department Ability to work in a fast-paced environment where multiple projects are in process and must be completed in a timely manner Excellent oral and written communication skills Working Environment Primarily office Occasional laboratory/clinical environment Routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets Position Type and Expected Hours of Work This is a full OR part time position Some flexibility in hours is allowed, but the employee must be available during the "core" work hours as published in the BioAgiIytix Employee Handbook Occasional weekend, holiday, and evening work may be offered Additional Information BENEFITS AND OTHER PERKS Medical Insurance (HDHP with HSA; PPO), Dental Insurance, Vision Insurance, Flexible Spending Account (medical; dependent care), Short Term Disability | Long Term Disability Life Insurance, Paid Time Off (4 weeks per year), Parental Leave, Paid Holidays (9 scheduled; 5 floating), 401k with Employer Match, Employee Referral Program COMMITMENT TO EQUAL OPPORTUNITY BioAgilytix provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other group protected by federal, state, or local law.