German Speaking Command and Control Center Agent (7/24)

A new Budapest-based joint venture, established in late 2022, provides IT services for both local and international operations in the defense and technology sectors. Operating with a start-up mindset and backed by major industry players, the company is set for steady growth. With strong foundations and ambitious expansion plans, it offers exciting career opportunities in a dynamic, global environment. Requirements Processing of incoming service requests and incidents based on SLA via e-mail. Creation of ad hoc-reports Distribution of tickets inside the Service Desk team Backlog management (e.g. long-runner tickets). Escalation handling Event monitoring task in a 24/7 supporting team. Creation, coordination of IT Onboarding/Offboarding tickets Ensure necessary technical and process related trainings for new joiners. Administration of hardware assets Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions Creation of SOPs Work closely with other IT teams to ensure timely and efficient resolution of service requests Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides Handling basic L1 SAP tasks Ad-hock administrative duties. What qualifications you should have: Completed training as an IT specialist or professional experience High service and customer orientation Good language skills in German and English Good knowledge of current PC architectures and hardware technologies Quality and solution-oriented way of working Capable of working in a team, strong communication skills, resilient What brings us joy: ITSM process skills Experience with ServiceNow Solid SAP knowledge Benefits Take over an important and challenging role with high visibility Become part of the unique growth stories of our companies, which offer outstanding development and career opportunities Gain insight into the defense and automotive industry Make use of the broad network with over 40.000 great colleagues worldwide Benefit from various professional trainings and events Enjoy our international and flexible work environment with an official office in Budapest but up to 100% remote work Originally posted on Himalayas