GEA-Account Services
About the position Responsibilities • Actively communicate with customers to assist with managing their Verizon wireless account. • Identify opportunities to provide solutions for business needs. • Build strong customer relationships that drive growth for Verizon. • Advocate for customers' needs through collaboration with internal teams. • Drive online tool enablement and adoption. • Develop strategies and solutions for complex challenges based on account analysis. • Maintain ongoing service improvements for accounts. • De-escalate concerns and issues. • Use Salesforce (SFDC) for reporting, analysis, and Quarterly Business Review (QBR) generation. • Create and maintain Strategic Action Plans and manage funnel activities. • Maintain up-to-date client account profiles and oversight of contract deliverables. • Implement and track multiple projects for assigned accounts. • Work closely with key partners to maintain a continuous flow of information specific to project status. • Identify potential issues and/or opportunities. • Execute Life Cycle Management techniques to improve performance in strategic priorities. Requirements • Bachelor's degree or one or more years of work experience. • Experience with facilitation and communication across all levels of the organization including customer facing communication. • One or more years of customer service and/or sales experience. Nice-to-haves • Experience in customer service and/or account management (e.g. public sector, large enterprise, SMB). • Experience working in a sales environment. • Experience in problem solving and/or de-escalations. • Experience in Google's G-Suite (e.g., Docs, Sheets, Slides) and Microsoft Office Suite (Word, Excel, PowerPoint). • Experience auditing, pulling, reporting and analyzing large multi-faceted data and making decisions or recommendations based on data observed. • Experience in creating and presenting work results to stakeholders and/or leadership. • Experience using Workflow Manager (WFM) and/or Salesforce. • Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team - all in a remote environment. Benefits • Health and wellness benefits. • Short term incentives. • 401(k) Savings Plan. • Stock incentive programs. • Paid time off. • Parental leave. • Adoption assistance. • Tuition assistance. • Other incentives. Apply tot his job