Experienced Work from Home Customer Service Representative – Delivering Exceptional Support and Building Lasting Connections with Clients at blithequark

Welcome to blithequark: A Global Leader in Customer Experience Solutions At blithequark, we pride ourselves on delivering deeper relationships through better insights and outcomes for our partners. With 46 locations in 13 countries and over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries, we are a force to be reckoned with in the customer experience solutions space. We are now seeking talented and dedicated individuals to join our team as Work from Home Customer Service Representatives, where you will have the opportunity to work with our bi-lingual programs or our traditional onsite brick and mortar locations. Who are our Brand Champions? Our Brand Champions are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy and a focus on building genuine connections with customers. We believe in a partnership both internally and externally with our clients and customers, and we provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and many others. Our goal is to ensure that we align your skills within our unique industry, allowing you and your customers to feel supported and satisfied in every interaction. A Day in the Life of a Brand Champion As a Work from Home Customer Service Representative at blithequark, you will be working diligently with your customers, providing them with solutions, answering general customer service questions, and addressing service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Key Responsibilities: Provide exceptional customer service and support to clients via phone, email, or chat Address customer complaints and concerns in a professional and courteous manner Troubleshoot and resolve customer issues in a timely and efficient manner Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty Stay up-to-date with product knowledge and industry trends to provide accurate and informative support Collaborate with internal teams to resolve customer issues and improve overall customer experience Why blithequark? At blithequark, we offer a unique culture experience for our employees that evolves each day. Our goal is to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement, and opportunity. We provide a range of benefits, including: Benefits and Perks: Competitive pay starting at $14 per hour Paid virtual training and continuous development through coaching and self-paced career-directed course trainings Employee perks and discounts with national programs Community engagement programs, such as our WIN program, which helps support our own blithequark employees when in need Opportunities for career advancement and professional growth 401(k) and 401(k) matching, dental insurance, flexible schedule, health insurance, paid time off, referral program, vision insurance, and work from home options Essential and Preferred Qualifications To be successful as a Work from Home Customer Service Representative at blithequark, you will need: Essential Qualifications: 18 years of age or older High School Diploma or GED Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections Excellent communication skills Desire to actively engage and listen to customers Ability to exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time Preferred Qualifications: Previous experience working in a customer-facing role, preferably in a call center or customer service environment Bi-lingual or multi-lingual skills Experience with customer relationship management (CRM) software and technology Strong problem-solving and analytical skills Ability to work in a fast-paced environment and adapt to changing situations Work from Home Equipment Requirements To work from home as a Customer Service Representative at blithequark, you will need: Equipment Requirements: High-speed internet with a minimum speed of 20Mbps download and 10Mbps upload Ethernet cable connection (no Wi-Fi) Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed, and at least 8GB RAM USB headset with microphone Webcam Note: Chromebooks/Mac computers cannot be utilized for this position What Can You Expect After You Apply? After you apply, you can expect a unique opportunity to experience a "day in the life" of an employee, a comprehensive, fun, and engaging assessment of your current skillset, behavioral attributes, and overall measurement of success in our environment. You will also have an opportunity to tell us about yourself prior to our virtual interaction! This is a great way to determine if blithequark is the fit you are looking for in your new career. Our talent team will then review your profile and take the next steps in converting you to a blithequark Team Member! Conclusion At blithequark, we are committed to providing exceptional customer experiences and building lasting connections with our clients. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for our Work from Home Customer Service Representative position. With our competitive pay, comprehensive benefits, and opportunities for career advancement, we are confident that you will find a rewarding and fulfilling career at blithequark. So why wait? Apply today and join our team of Brand Champions! Equal Opportunity Employer blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job