**Experienced Remote Customer Service Representative (Healthcare) – Join blithequark's Dynamic Team**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark's dynamic team as a Remote Customer Service Representative (Healthcare). This exciting opportunity offers a unique chance to shape the future of healthcare customer service while enjoying the flexibility of remote work. **About blithequark** blithequark is a leading innovator in the healthcare industry, dedicated to providing cutting-edge solutions that transform the way healthcare professionals interact with patients and each other. Our mission is to empower healthcare providers with the tools and support they need to deliver exceptional care, and we're looking for talented individuals like you to join our team. **The Role** As a Remote Customer Service Representative (Healthcare), you will play a vital role in providing technical assistance and support to our internal and external clients, trading partners, and vendors who utilize blithequark's products. You will be responsible for answering inbound phone calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Your goal will be to deliver exceptional customer experiences, resolve technical issues, and drive customer satisfaction. **Key Responsibilities** * Answer a high volume of inbound technical phone calls * Troubleshoot, diagnose, and resolve technical issues with high First Contact Resolution rates (FCR) * Follow established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope * Document all issues, comments, and resolutions in appropriate software system applications * Collaborate with internal teams to resolve complex issues and improve customer satisfaction **Essential Qualifications** * High school diploma, GED certificate, or equivalency * Associate's or bachelor's degree in Healthcare Management preferred * Minimum of two years of experience in customer service * Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred * Proficient in computer skills, including typing, navigating Windows-based platforms, and utilizing Microsoft Office applications * Strong customer service and quality orientation * Excellent problem-solving skills * Excellent verbal communication and written documentation skills * Strong customer service skills * Ability to work in a fast-paced team environment with excellent organizational skills **Preferred Qualifications** * Experience working in a healthcare setting or with healthcare-related products * Knowledge of electronic health records (EHRs) and practice management systems (PMS) * Familiarity with coding and billing procedures * Experience with customer relationship management (CRM) software **Benefits and Compensation** * Competitive hourly rate: $16.00 - $17.54 per hour, depending on experience and qualifications * Incentive plan: potential to earn up to $1000 extra each quarter* * Career path within the Call Center: opportunities for growth and advancement for solid performers * Opportunities for growth throughout blithequark's organization, once proven successful in the Call Center role * Medical, dental, and vision insurance * Paid time off plans * Paid holidays plus paid time off * 401(k) plan and contributions * Long-term/short-term disability * Paid parental leave * Employee stock purchase plan **Work Environment and Culture** * 100% remote work environment, giving you full control over your work environment * Dynamic and fast-paced team environment with opportunities for growth and development * Collaborative and supportive team culture with a focus on customer satisfaction * Flexible scheduling with no weekend hours or late shifts * Phones close at 6:00pm CST, allowing for a healthy work-life balance **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. Our friendly team is looking for great people to join our dynamic team. Don't miss this chance to shape the future of healthcare customer service with blithequark. Apply today and join our dynamic team! Apply for this job