**Experienced Patient Customer Service Representative – Remote Work Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy finding solutions to complex problems? If so, we invite you to join blithequark's Patient Customer Service team as a Customer Service Support Representative. In this role, you will play a vital part in ensuring that patients, healthcare providers, and insurance carriers receive timely and accurate support for their billing inquiries. **About blithequark** blithequark is a leading healthcare company dedicated to providing innovative solutions for patients, healthcare providers, and payers. Our mission is to empower individuals to take control of their health and well-being through cutting-edge technology, compassionate care, and exceptional customer service. As a valued member of our team, you will have the opportunity to make a meaningful impact on the lives of our customers while growing your skills and career. **Job Summary** As a Customer Service Support Representative, you will be responsible for providing top-notch support to patients, healthcare providers, and insurance carriers through inbound calls, emails, and other communication channels. You will work closely with our team to resolve complex billing issues, initiate payment plans, and maintain performance goals. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer 80+ inbound calls per day from patients, healthcare providers, and insurance carriers * Initiate payment plans for patients with outstanding balances * Utilize multiple resources to resolve patient inquiries while on the phone * Maintain performance goals and meet productivity standards * Become proficient with processes after completing a structured training program * Collaborate with the team to achieve departmental goals and objectives **Essential Qualifications** * High School Diploma or equivalent required * Previous medical and/or call center experience a plus * Ability to work and learn in a fast-paced environment * Attention to detail and excellent organizational skills * Proficiency navigating multiple computer screens and applications * Alpha-Numeric data entry proficiency * Excellent verbal and listening skills **Preferred Qualifications** * Experience in patient billing or customer service * Familiarity with healthcare industry and terminology * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and other software applications **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment and build strong relationships with colleagues * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Proficiency in Microsoft Office and other software applications * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** * Comprehensive training program to ensure success in the role * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Access to ongoing training and development programs * Recognition and rewards for outstanding performance **Work Environment and Company Culture** * Remote work opportunity with flexible scheduling * Collaborative and supportive work environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, vision, and life insurance **Compensation, Perks, and Benefits** * Competitive hourly rate: $15.25 - $16.00 per hour * Quarterly variable bonus potential * Generous paid time off and flexible scheduling * Comprehensive benefits package, including medical, dental, vision, and life insurance * 401(k) and Employee Stock Purchase Plans * No charge lab testing and fitness reimbursement program * And many more incentives! **Technical Requirements** * Internet download speed of at least 50 megabytes per second * No satellite internet * Ability to connect equipment to router/modem with Ethernet cord **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply Now" button below. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require accommodations during the application or interview process, please let us know. Apply for this job