**Experienced Full Stack Customer Service Representative – Bilingual Spanish (Brooklyn Onsite)**

Are you an exceptional listener who AIMS HIGHER and REACHES FARTHER when it comes to finding the right information and solving problems? Do you have impressive communication skills and the ability to follow through to provide the best services? Can you BE ONE.HELP MANY in a way that provides a positive and professional experience? If you're passionate about delivering outstanding customer experiences and want to join a dynamic team that values innovation and growth, we invite you to explore this exciting opportunity at blithequark. **About blithequark** At blithequark, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. With a strong commitment to excellence and a passion for innovation, blithequark is a leading provider of customer care services to top companies around the world. **Join Our Team Today!** We are seeking highly motivated and bilingual Spanish Customer Service Representatives to join our team in Brooklyn, New York. As a Customer Service Representative at blithequark, you will play a critical role in supporting incoming calls from New York City residents, providing exceptional customer service, and resolving complex issues in a professional and courteous manner. This is a full-time position with full health and wellness benefits, paid training, time off, and other employer perks. **Responsibilities:** • Address incoming inquiries from NYC residents related to city-oriented issues • Maintain a professional demeanor with all customers and provide services with courtesy and patience • Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from customers • Provide accurate information in a timely, professional, and courteous manner • Direct requests to the appropriate department or agency for further action • Build upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling **Requirements:** • A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience • Must be able to work onsite only at our Brooklyn, NY location • Bilingual in Spanish with a strong command of the English Language, with the ability to assist customers both in English and Spanish (training will be in English) • Professional written and verbal communication skills • Commitment to professionalism and a positive customer service experience • High level of computer proficiency and strong communication skills • Thrive in a fast-paced environment dealing with all types of customers and personalities • Willing to work evenings or overnight shifts with weekend schedule availability **Benefits & Perks:** • Bilingual only $17 per hour – Training Wage • Bilingual only $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses • Full health and wellness benefits Day 1 of employment • Paid time off • 401(k) retirement plan + company paid life insurance **Career Growth Opportunities & Learning Benefits:** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have access to: • Comprehensive training programs to enhance your skills and knowledge • Opportunities for career advancement and professional growth • Collaborative and dynamic work environment that encourages innovation and creativity • Recognition and rewards for outstanding performance and contributions **Work Environment & Company Culture:** Our Brooklyn office is a vibrant and diverse community of customer service professionals who are passionate about delivering exceptional experiences. As a blithequark employee, you will be part of a team that values: • Collaboration and teamwork • Innovation and creativity • Continuous learning and growth • Diversity and inclusion • Work-life balance and employee well-being **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: • Bilingual hourly rate: $17 per hour (training wage) and $18-19 per hour (after training wage, based on shift selection) + weekly attendance/performance bonuses • Full health and wellness benefits from Day 1 of employment • Paid time off and holidays • 401(k) retirement plan and company-paid life insurance **How to Apply:** If you're a motivated and bilingual Spanish customer service professional looking for a challenging and rewarding opportunity, we invite you to apply to this exciting role at blithequark. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. **Important Notice:** Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply for this job