**Experienced Full Stack Customer Service Area Manager – Remote Work Opportunity at blithequark**

Are you a motivated and customer-focused individual looking to kick-start your career in a dynamic and fast-paced environment? Do you want to join a team that prioritizes customer satisfaction and excellence? Look no further than blithequark, a leading company in the e-commerce industry. We are seeking an experienced Full Stack Customer Service Area Manager to join our team and lead a team of hourly workforce in a remote work setting. **About blithequark** blithequark is a cutting-edge company that delivers millions of packages and smiles to customers every day. Our Operations network is a complex system that involves three major components: the first mile, where products are housed and ready for order; the middle mile, where orders are hauled to our areas; and the last mile, when products are delivered to customers' doors. Our vision and dedication to the customer are constant, and we strive to maintain the highest levels of safety, quality, attendance, and performance. **Job Summary** As an Area Manager at blithequark, you will play a key role in leading a team of hourly workforce and ensuring that customer expectations are met. You will be responsible for engaging your team during their shifts, maintaining safety, quality, attendance, and performance, and collaborating with support teams to develop plans to meet business objectives. If you are a motivated and customer-focused individual with excellent leadership skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities and Job Elements** * Support, mentor, and motivate your hourly workforce to achieve exceptional results * Manage safety, quality, productivity, and customer delivery promises to ensure customer satisfaction * Collaborate with support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans to meet business objectives * Lift up to 49 pounds and frequently push, pull, squat, bend, and reach to perform tasks * Stand/walk for up to 12 hours during shifts in a fast-paced environment * Work in an environment where the noise level varies and can be loud * Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) * Continuously climb and descend stairs (applies to sites with stairs) **Essential Qualifications** * High school diploma or equivalent required; degree in business, management, or a related field preferred * 1-2 years of experience in a customer-facing role or a related field * Excellent leadership and communication skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to lift up to 49 pounds and perform physical tasks **Preferred Qualifications** * 2-3 years of experience in a customer-facing role or a related field * Experience in a leadership or management role * Knowledge of safety protocols and procedures * Experience working in a remote or virtual environment * Familiarity with blithequark's products and services **Skills and Competencies** * Excellent leadership and communication skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong customer service skills * Ability to lift up to 49 pounds and perform physical tasks * Familiarity with safety protocols and procedures * Ability to work in a remote or virtual environment **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development in a dynamic and fast-paced environment * Access to training and development programs to enhance your skills and knowledge * Collaborative and supportive team environment * Flexible work arrangements to accommodate your needs * Opportunities for advancement to senior leadership roles **Work Environment and Company Culture** * blithequark is a fast-paced and dynamic company that values customer satisfaction and excellence * Our company culture is collaborative and supportive, with a focus on teamwork and innovation * We offer a flexible work environment that accommodates your needs * Our company is committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees **Compensation, Perks, and Benefits** * Estimated salary: $20 to $28 per hour based on qualifications * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) plan with company match * Paid time off and holidays * Flexible work arrangements to accommodate your needs * Opportunities for advancement and professional growth **How to Apply** If you are a motivated and customer-focused individual with excellent leadership skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job