**Experienced Full Stack Customer Care Agent – Remote Travel Package Support**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's dynamic team of Remote Customer Care Agents, where you'll have the opportunity to grow your career and develop valuable skills in a supportive and innovative work environment. At blithequark, we're committed to providing our customers with personalized travel package experiences that exceed their expectations. As a key member of our team, you'll play a vital role in helping our customers achieve their travel goals, while embodying our company's mission and core values. If you're a driven self-starter with a positive attitude, strong communication skills, and a passion for delivering exceptional customer care, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative travel solutions, dedicated to delivering exceptional customer experiences that exceed expectations. Our team of passionate professionals is committed to creating personalized itineraries that cater to the unique needs and preferences of our customers. With a strong focus on customer satisfaction, we're constantly seeking ways to improve and innovate our services, ensuring that our customers receive the highest level of care and attention. **Responsibilities** As a Remote Customer Care Agent, you'll be responsible for providing exceptional customer care and support to our clients, while embodying our company's mission and core values. Your key responsibilities will include: * Exemplifying our Core Values and Mission Statement to live out our culture * Fostering teamwork by collaborating with and helping teammates with a positive and professional attitude * Surprising and delighting each client through innovative and personalized service * Responding to client requests and questions as directed * Applying for payments and sending out payment reminders * Managing flight changes and seat assignments * Concierge-related details for clients, such as spa, touring, and dinner reservations * Corresponding with clients on preferences, assisting with arranging surprises and welcome notes, and notifying hotels of client preferences no later than 1 week before departure * Preparing client documents and travel tips, either electronically or in hard copies, advising of what should be printed, etc. no later than 3 weeks before departure * As needed, assisting with distributing information to and coordinating internal and/or team needs * Updating daily activity, reporting, and status in cloud-based CRM * Setting schedules and managing time effectively and efficiently * Managing client profiles and bookings * Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours) * Continuing to grow in savvy and proficiency to implement tools to heighten our remote workplace culture **Criteria Include** To be successful in this role, you'll need to possess the following attributes: * Must be a driven self-starter, positive thinker, proactive, and trustworthy * Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results * Strong verbal and written communication skills * Team player who is willing and able to "roll up your sleeves" to complete a project * High degree of autonomy with the capability of working remotely **What We Offer** As a Remote Customer Care Agent at blithequark, you'll enjoy a range of benefits, including: * Competitive compensation and benefits package * Opportunity to grow your career and develop valuable skills in a supportive and innovative work environment * Flexible work arrangements, including remote work options * Collaborative and dynamic team environment * Professional development opportunities, including training and mentorship programs * Recognition and rewards for outstanding performance and contributions **Work Environment and Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our remote work culture is designed to foster collaboration, innovation, and productivity, while providing the flexibility and autonomy you need to thrive. We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values and commitment to excellence. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a work environment that's inclusive, respectful, and supportive of all employees. **Note** blithequark is a leading provider of innovative travel solutions, dedicated to delivering exceptional customer experiences that exceed expectations. Our team of passionate professionals is committed to creating personalized itineraries that cater to the unique needs and preferences of our customers. With a strong focus on customer satisfaction, we're constantly seeking ways to improve and innovate our services, ensuring that our customers receive the highest level of care and attention. Apply for this job