**Experienced Full Stack Call Center Support Representative - Internet Lending and Customer Service Expert**

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we want to hear from you! IQ Ventures is seeking an experienced Full Stack Call Center Support Representative to join our growing Internet Lending Team. As a key member of our team, you will play a vital role in providing outstanding client support through their lifecycle, securing new business, and offering superior service. **About IQ Ventures** IQ Ventures is a leading provider of innovative financial solutions, dedicated to empowering individuals and businesses to achieve their goals. Our team of 200 customer-centered professionals is committed to delivering exceptional service, and we're looking for like-minded individuals to join our ranks. With a focus on customer satisfaction, we strive to create a positive experience for every interaction, whether it's a phone call, email, or in-person visit. **About the Role** As a Full Stack Call Center Support Representative, you will be responsible for handling inbound and outbound customer calls, listening attentively to identify challenges that our various financial solutions can help resolve. Your biggest win will be securing new business and offering superior service. With ongoing training and development opportunities, you'll have the chance to grow your skills and advance your career in a dynamic and supportive environment. **Key Responsibilities** * Uphold our customer-first culture by providing exceptional client support * Guide customers in finding the best financial solutions to meet their needs by staying knowledgeable across our various brands and product offerings * Track and document key customer information with accuracy using proprietary systems * Handle multiple challenging tasks with ease to meet individual and team performance standards * Ability to maintain a full-time work schedule with regular attendance, including weekend hours **Requirements** * High School Diploma or equivalent * Must be at least 18 years of age * At least six (6) months of customer service experience * Willingness and desire to learn from team members in real-time and instantly put constructive feedback into practice * Ability to serve customers throughout the customer lifecycle with professionalism and discretion * Ability to work with little direct supervision or oversight * Consistent and reliable internet connection **Preferred Qualifications and Skills** * Call center experience * Ability to work and train on-site if local to a corporate office * Bilingual (English/Spanish) applicants are highly encouraged to apply **Benefits** * A comprehensive new hire training program designed to help set you up for success * Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development * Paid on-the-job training & professional development programs * Multiple coverage levels for Medical, Dental, & Vision * Traditional 401(k) and Roth 401(k) with Company match * Health Savings Account * Company-provided Life & AD&D Insurance * Pet insurance * Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance. **Work Environment and Company Culture** IQ Ventures is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. With a focus on customer satisfaction, we strive to create a positive experience for every interaction, whether it's a phone call, email, or in-person visit. **Career Growth Opportunities and Learning Benefits** At IQ Ventures, we believe in investing in our employees' growth and development. With ongoing training and development opportunities, you'll have the chance to advance your skills and career in a dynamic and supportive environment. Our comprehensive new hire training program will help you get started, and our robust learning management system will provide you with access to e-learning modules and training programs to help you succeed. **How to Apply** Ready to join our team? Click the link below to apply now, and we'll be in touch soon! **Simple Application Process** Our application process is easy and straightforward. Simply click the link above, and you'll be taken to our online application portal. From there, you can upload your resume and cover letter, and submit your application. We'll review your application and be in touch soon to discuss the next steps. Don't miss out on this opportunity to join our dynamic team and start your career in customer service. Apply now and take the first step towards a rewarding and challenging role with IQ Ventures! Apply for this job