**Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service**
At arenaflex, we're passionate about empowering individuals to grow, learn, and thrive in a dynamic and inclusive environment. As a leading provider of innovative solutions, we're committed to connecting people to what brings them joy. Our team is a community of forward-thinking professionals who anticipate, lead, and believe that listening is where learning begins. We're looking for a talented Fiber Customer Support Analyst to join our team and help us deliver exceptional technical support and customer service to our Fios customers. **About arenaflex** arenaflex is a forward-thinking organization that powers and empowers how people live, work, and play by connecting them to what brings them joy. We're a community of innovators who drive creativity, impact, and innovation in the world. Our team is dedicated to anticipating, leading, and believing that listening is where learning begins. We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **Job Summary** As a Fiber Customer Support Analyst, you'll be responsible for providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. You'll work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. **Key Responsibilities** * Answer incoming calls from customers with order inquiry and/or trouble reports. * Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network. * Perform analysis and isolation of trouble conditions and create and sort trouble reports. * Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment. * Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience. * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. **What We're Looking For** * A dedication to customer service excellence with amazing communication skills and a positive, professional attitude. * The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. * A related Associate Degree or 2+ years' relevant experience. * Technical support call center experience. **Preferred Qualifications** * A related Associate Degree or 2+ years' relevant experience. * Technical support call center experience. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong analytical and problem-solving skills. * Knowledge of communication and networking components. * Ability to work independently and as part of a team. * Strong customer service skills. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching. * Technical training and certification programs. * Leadership development programs. * Mentorship opportunities. **Work Environment and Company Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our team is dedicated to anticipating, leading, and believing that listening is where learning begins. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule. * Incentive-based compensation with the potential to earn more. * Health and wellness benefits. * 401(k) Savings Plan. * Stock incentive programs. * Paid time off. * Adoption assistance and tuition assistance. **Equal Employment Opportunity** We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. We can't wait to hear from you! Apply Job! Apply for this job