**Experienced Director - AO Customer Service – Airline Operations Management**

Are you a seasoned professional with a passion for delivering exceptional customer service and leading high-performing teams? Do you have a strong background in airline operations management and a proven track record of driving results in a fast-paced, dynamic environment? If so, we invite you to join blithequark as a Director - AO Customer Service, where you will play a critical role in shaping the future of our airline operations. **About blithequark** At blithequark, we are committed to delivering exceptional customer experiences and building a culture of innovation and excellence. As a global airline, we operate in many countries around the world, serving millions of passengers every year. Our mission is to connect people and cultures, and we believe that our employees are the key to achieving this goal. We are proud to be an equal opportunities employer, and we welcome applications from diverse candidates who share our values and passion for delivering exceptional service. **Job Summary** As a Director - AO Customer Service, you will be responsible for leading a team of customer service professionals at one of our major airports. You will be responsible for ensuring that our customers receive exceptional service, and that our operations are running smoothly and efficiently. This is a challenging and rewarding role that requires a strong leadership style, excellent communication skills, and a passion for delivering results. **Key Responsibilities** * Lead a team of customer service professionals at one of our major airports * Ensure that our customers receive exceptional service, and that our operations are running smoothly and efficiently * Develop and implement strategies to improve customer satisfaction and loyalty * Collaborate with other departments to ensure seamless integration of customer service and operations * Analyze data and metrics to identify areas for improvement and develop plans to address them * Develop and implement training programs to ensure that customer service professionals have the skills and knowledge they need to deliver exceptional service * Foster a culture of innovation and excellence within the team * Collaborate with other departments to ensure that customer service and operations are aligned with the company's overall strategy **Station Functional Execution** * Drive Unwavering quality measurements (OT:00, STAR, Int'l, MST, Commitment, MBTA) * Responsible for Joined Track, UP, Client Taking care of, Slope Dealing with measurements * Guarantees PLB objective accomplishment * Supervises Genius Group process * Station Wellbeing and Security: * Guarantees Airplane Harm and LTI objective accomplishment * Upholds PPBM/Pack consistence * Guarantees station late weight consistence * Guarantees Mishap examination and detailing * Takes part in audit sheets (PRB, SRB and ARB) * Fills in as Government office contact (TSA, Air terminal Power, CBP, Police, Fire, FBI, DPU, FAM) **Worker Exercises** * Guarantees Polite, Mindful and Deferential workplace (ECI execution) * Answerable for executing preparing program: compulsory, repetitive and impromptu * Guarantees Worker Commitment and Enablement * Answerable for durable acknowledgment program * Upholds ability the board and progression arranging * Keeps up with shared liability regarding Health The board * Drives Issue Goal Cycle in every space of liability **Monetary Execution** * Oversees piece of consolidated financial plan of $50-60M * Guarantees Cost control: cost and capital financial plans accomplishment * Oversees labor conveyance against plan * Drives Upsell execution for the station to meet or surpass objective **Requirements** * Four year college education or comparable significant work insight * 7+ years the executives experience in an air terminal functional climate * Shown outcome in the administration of a multi-division, complex business including tasks, planned operations, business frameworks, execution measurements, and spending plans * Shown progress in the administration of individuals * Shown outcome in navigation and objective - coordinated administration * Demonstrated capacity in issue ID, examination and activity arranging and information on constant improvement strategies * Strong experience with functional and corporate cycles and systems * Experience overseeing Wellbeing related programs and administrative prerequisites * Past experience overseeing in a unionized labor force climate **Preferred Qualifications** * Project The executives skill * Joined Aircrafts is an equivalent open door boss. Joined Aircrafts initiates, utilizes, prepares, redresses and advances paying little heed to race, religion, variety, public beginning, orientation character, sexual direction, actual capacity, age, veteran status and other safeguarded status as expected by appropriate regulation. **What We Offer** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and development programs * Access to the latest technology and tools * Flexible work arrangements and work-life balance * Opportunities to work with a diverse and global team **How to Apply** If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted. **Equal Opportunities Employer** blithequark is an equal opportunities employer and welcomes applications from diverse candidates who share our values and passion for delivering exceptional service. We are committed to creating a workplace that is inclusive and respectful of all employees, and we believe that our diversity is a strength that drives our success. **Contact Us** If you have any questions or would like more information about this opportunity, please do not hesitate to contact us. We look forward to hearing from you. Apply Job! Apply for this job