**Experienced Customer Support Specialist for Negative Pressure Wound Therapy (NPWT) – Remote Opportunity**

At arenaflex, we are dedicated to delivering exceptional healthcare services that prioritize patient care and satisfaction. As a leading provider in the industry, we are seeking an experienced and compassionate Customer Support Specialist to join our team in a remote capacity. This is an exciting opportunity for a motivated individual to contribute to the growth and success of arenaflex while enjoying the flexibility of working from home. **Why Consider This Job Opportunity at arenaflex?** We offer a comprehensive benefits package that includes: * Competitive pay starting at $15 per hour, with opportunities to earn more based on related experience * 100% remote work opportunity from day one of employment, with the requirement to reside in the U.S. * Comprehensive benefits, including medical, dental, vision, life insurance, and disability * Generous paid time off and paid holidays * Bonus and incentive opportunities available * Employee recognition and discount programs **What to Expect as a Customer Support Specialist at arenaflex** As a Customer Support Specialist for Negative Pressure Wound Therapy (NPWT), you will be responsible for providing exceptional support to patients, referral sources, and employees in relation to NPWT services. Your key responsibilities will include: * Providing customer support via phone, email, and other communication channels * Conducting insurance verification and eligibility checks for services/products * Managing initial intake processes, including data entry, paperwork processing, and phone calls * Maintaining quality control and accuracy throughout patient contact and data input * Developing and maintaining knowledge of current Medicare, Medicaid, and insurance regulations **What is Required to Succeed in this Role** To be considered for this position, you must possess the following qualifications: * High school diploma or GED equivalent * Ability to work independently and as part of a team * Effective communication skills in English, both oral and written * Strong attention to detail and multitasking abilities * Background investigation and drug screening may be required **How to Stand Out as a Top Candidate** While the following qualifications are not required, they will certainly make you a more competitive candidate: * One year of related work experience in customer support or a similar field * Extensive knowledge of documentation needed for wound types and insurance requirements for NPWT * Familiarity with medical terminology * Strong customer service background **What We Offer Beyond the Job** At arenaflex, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being an integral part of our team. We offer: * Opportunities for career growth and professional development * Access to ongoing training and education programs * A collaborative and dynamic work environment * Recognition and rewards for outstanding performance * A commitment to work-life balance and employee well-being **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive pay starting at $15 per hour, with opportunities to earn more based on related experience * Comprehensive benefits, including medical, dental, vision, life insurance, and disability * Generous paid time off and paid holidays * Bonus and incentive opportunities available * Employee recognition and discount programs **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives. If you encounter any issues with our application process, please do not hesitate to contact us. **Apply Now** To apply for this exciting opportunity, please click on the link below: Apply Job! Apply for this job