**Experienced Customer Support Agent – Travel Industry Expert (Remote)_Night Shift**
Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark, a pioneering company revolutionizing the travel industry by enabling 1 billion business travelers to plan and re-plan their trips with ease. **About blithequark** At blithequark, we're not just a company – we're a community of innovators, thinkers, and problem-solvers united by a shared vision to transform the travel industry. Our mission is to empower business travelers with the tools and expertise they need to navigate the complexities of travel management. With a focus on automation, we're creating a seamless experience for our clients, and we're looking for talented individuals like you to join our journey. **The Role** As a Customer Support Agent at blithequark, you'll play a critical role in delivering exceptional customer service to our clients across the globe. Working remotely, you'll be part of a 24/7 support team, ensuring that our clients receive timely and accurate assistance whenever they need it. Your flexibility and adaptability will be key to success in this role, as you'll work irregular hours, including nights and weekends, to accommodate our clients' needs. **Responsibilities** As a Customer Support Agent, your key responsibilities will include: * Providing high-quality customer service to clients through chat, email, and our Help Center portal, ensuring that their queries are resolved efficiently and effectively. * Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. * Collaborating with team members to ensure a seamless customer experience, sharing knowledge and best practices to drive excellence. * Staying up-to-date with industry changes and company policies to provide accurate and current information to clients. **Requirements** To succeed in this role, you'll need: * A minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. * Fluency in spoken and written English. * Excellent communication skills in writing (including responding in chatbox) and speaking. * Strong attention to detail and accuracy. * Team player with the ability to work collaboratively. * Demonstrated willingness to learn and adapt to new challenges. **Why Join blithequark?** * **Growth Opportunities**: As a high-growth company, we offer numerous opportunities for career advancement, allowing you to grow and develop your skills in a dynamic environment. * **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance that suits your needs. * **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture that celebrates differences. * **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance. * **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued, and your voice is heard. **What We Offer** * A dynamic and flexible working arrangement as a contractor. * The opportunity to work with a pioneering company in the travel industry. * A comprehensive compensation package, including a monthly paycheck up to EUR 2,000.-. * A collaborative and supportive work environment that values your contributions. * Opportunities for career growth and development in a high-growth company. * A diverse and inclusive workplace culture that celebrates differences. **How to Apply** If you're a customer service enthusiast with a passion for the travel industry, we invite you to apply for this exciting opportunity. Please submit your resume in English, and we'll be in touch to discuss your application. Apply Now! We look forward to welcoming you to our team at blithequark! Apply for this job