**Experienced Customer Support Agent (Remote)_Night Shift at blithequark**
Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Support Agent to join our remote team and help us revolutionize the travel industry. **About blithequark** blithequark is a pioneering company dedicated to empowering 1 billion business travelers to plan and re-plan their trips with ease. Our innovative approach to travel management has made us a leader in the industry, and we're committed to continuing our growth and success. As a member of our team, you'll have the opportunity to contribute to our mission, work with a diverse and collaborative team, and enjoy a comprehensive compensation package. **The Role** As a Customer Support Agent at blithequark, you'll be responsible for providing 24/7 support to our clients through various channels, including chat, email, and our Help Center portal. You'll work closely with our team to ensure seamless customer experiences, stay up-to-date with industry changes and company policies, and utilize our Galileo and Amadeus systems to manage bookings and resolve client issues. **Responsibilities** * Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. * Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. * Collaborate with team members to ensure a seamless customer experience. * Stay updated with industry changes and company policies to provide accurate and current information to clients. * Participate in ongoing training and development to enhance your skills and knowledge. * Work irregular shifts, including nights and weekends, to ensure 24/7 support to our clients. **Requirements** * Minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. * Fluent in spoken and written English. * Excellent communication skills in writing (including responding in chatbox) and speaking. * Strong attention to detail and accuracy. * Team player with the ability to work collaboratively. * Demonstrated willingness to learn and adapt to new challenges. **Why Join blithequark?** * **Growth Opportunities**: We're a high-growth company, offering numerous opportunities for career advancement and professional development. * **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. * **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. * **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance. * **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued and your well-being is prioritized. **What We Offer** * A dynamic and fast-paced work environment where no two days are the same. * Opportunities for career growth and professional development. * A comprehensive compensation package, including a monthly paycheck up to EUR 2,000.-. * A collaborative and supportive work environment where your contributions are valued. * Flexible working arrangements, including remote work options. * Ongoing training and development to enhance your skills and knowledge. * A diverse and inclusive workplace culture. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional support to clients, we'd love to hear from you! Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We can't wait to welcome you to our team! **Apply Now** Apply Job! Apply for this job