**Experienced Customer Service Supervisor – Remote Opportunity for Growth and Development**

Are you a passionate and results-driven leader looking to make a meaningful impact in a dynamic and fast-paced environment? Do you have a proven track record of delivering exceptional customer service and fostering a culture of growth and development within a team? If so, we invite you to join blithequark, a leading online digital print company, as a Customer Service Supervisor. At blithequark, we believe that our customers are at the heart of everything we do. We strive to provide them with the highest level of service excellence, and our Customer Service team is the driving force behind this mission. As a Customer Service Supervisor, you will play a pivotal role in leading and supporting this team to ensure that our customers receive the best possible experience. **About blithequark** blithequark is a pioneering online digital print company that empowers individuals and businesses to "Make Something Real" by creating the printed materials they need to tell their stories and grow their business. We pride ourselves on offering great products, great service, and great prices, all while fostering a culture of care and compassion for our customers and team members. Our team is passionate about what we do, and we're committed to making a positive impact in the lives of those we serve. **The Role** As a Customer Service Supervisor at blithequark, you will be responsible for leading and supporting a team of Customer Service Representatives to deliver exceptional customer service and drive business growth. Your key responsibilities will include: * Overseeing performance metrics to drive team growth and productivity * Providing employee training and development opportunities to enhance skills and knowledge * Assisting with complex order management and resolving escalated customer issues * Maintaining compliance with company policies and procedures * Fostering a culture of betterment and continuous improvement within the team * Collaborating with the Customer Experience Manager to drive business results and improve customer satisfaction * Handling administrative duties, including attendance and other related tasks **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * 2+ years of experience in customer service, preferably in a supervisory role * Strong leadership skills and the ability to work well within a teamwork-based environment * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members * Proven track record of delivering exceptional customer service and driving business growth * Experience working in a fast-paced, deadline-driven environment * Strong attention to detail and problem-solving skills * Strong computer skills, including proficiency in Outlook * Ability to work independently and as part of a team * High School Diploma or equivalent required **Preferred Qualifications** * Supervisory experience in a customer-facing role * Experience working in a remote or hybrid environment * Knowledge of the print industry and digital print technology * Experience with performance metrics and data analysis * Certification in customer service or a related field **What We Offer** As a Customer Service Supervisor at blithequark, you will enjoy a range of benefits and perks, including: * Competitive hourly rate of $21.00 - $23.50 per hour * Opportunities for career growth and development * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * 30% discount on personal prints * FREE college education and certification programs * Paid volunteer time and community service opportunities * Flexible work schedule and remote work options **How to Apply** If you're a motivated and results-driven leader looking to make a meaningful impact in a dynamic and fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Application Questions** * This is your time to brag – describe a hobby or skill that you're better at than most people. * Do you have any experience working remotely? If so, please describe. * Please describe a time in which you utilized patience or conflict resolution in a stressful situation. * You are applying to a full-time set schedule of Monday through Friday, 8:30 AM - 5:00 PM PST. Can you commit to a set schedule of Monday-Friday, 8:30 AM - 5:00 PM PST? * Employees are eligible for performance reviews with raises twice per year. The wage range for this entry-level role is $21.00 - $23.50 to start, based on your relevant experience, what is your hourly wage requirement? **Language** * English (Required) **Location** * Remote (San Diego, CA) **Shift Availability** * Day Shift (Required) **Work Setting** * Remote **People with a criminal record are encouraged to apply** We are an equal opportunities employer and welcome applications from all qualified candidates. Apply for this job