Experienced Customer Service Representative - Specialty Mail Order Pharmacy - Remote Work Opportunity in Michigan with blithequark

Join the blithequark Team: Transforming Healthcare with Heart At blithequark, we're dedicated to revolutionizing the way healthcare is delivered. Our mission is to bring our heart to every moment of your health, making care more personal, convenient, and affordable. We're seeking a compassionate and skilled Customer Service Representative to join our Specialty Mail Order Pharmacy team, working from the comfort of your home in Michigan. About blithequark blithequark is a leading healthcare company that's changing the way people experience care. Our purpose-driven approach focuses on delivering enhanced human-centric healthcare solutions for a rapidly changing world. We're committed to creating a culture that empowers our colleagues to innovate, grow, and make a meaningful impact on the lives of our patients and customers. Job Summary We're looking for a highly skilled and empathetic Customer Service Representative to provide telephone support to patients receiving life-sustaining specialty drug therapy. As a key member of our Specialty Mail Order Pharmacy team, you'll play a critical role in ensuring that our patients receive the care and support they need. This is a unique opportunity to work in a fast-paced environment, demonstrating compassionate and genuine care for patients and customers. Key Responsibilities: Provide exceptional telephone support to patients, responding to their needs and concerns in a timely and empathetic manner. Coordinate and process new patient medication orders and reorders, verifying and reviving benefits as needed. Translate and enter new or refill prescriptions into our pharmacy information system, communicating and collecting copay amounts. Obtain authorizations, working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues. Utilize superb communication skills to interact with insurance companies, patients, and internal partners, ensuring that financial and clinical expectations are met prior to fulfillment. Requirements: To succeed in this role, you'll need: At least one year of experience in a customer service role, handling and resolving a high volume of complex customer needs over the phone. Proficiency in Windows-based applications, including Microsoft Office, internet navigation, and email applications. One year of computer keyboarding experience, with strong skills and aptitude. A verifiable high school diploma or equivalent. Preferred Qualifications: We'd love to see: Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology. What We Offer At blithequark, we're committed to taking care of our colleagues and our communities. Here are just a few of the benefits you can expect: Competitive pay range: $17.00 - $28.45 per hour. Comprehensive medical, dental, and vision benefits. 401(k) retirement savings plan and Employee Stock Purchase Plan. Fully-paid term life insurance plan and short-term and long-term disability benefits. Numerous well-being programs, education assistance, and free development courses. CVS store discount and discount programs with participating partners. Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Our Culture At blithequark, we're passionate about creating a culture that's supportive, inclusive, and empowering. Here are a few highlights: Opportunities for growth and development. Collaborative and dynamic work environment. Recognition and rewards for outstanding performance. Flexible work arrangements, including remote work options. How to Apply If you're a motivated and compassionate individual who's passionate about delivering exceptional customer service, we want to hear from you! Our application process is simple: Apply online. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position. We're an equal opportunity and affirmative action employer, committed to diversity and inclusion. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Don't miss this opportunity to join our team and make a meaningful impact on the lives of our patients and customers. Apply today! Apply for this job