**Experienced Customer Operations Specialist – Scaling Labor Solutions for the Future**

Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a pioneering labor platform revolutionizing the way companies manage their workforce. As a Customer Operations Specialist at blithequark, you will play a critical role in scaling our revenue side of the business, working closely with Senior Customer Leadership to provide top-notch customer-facing service, devise revenue strategies, and help grow existing and new accounts. Your expertise will be instrumental in driving business outcomes, identifying opportunities for growth, and developing ROI business cases to embed blithequark as a core operating partner for our clients. **About blithequark** At blithequark, we're building the Amazon of labor, pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies and government agencies in the world. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We're one of the fastest-growing startups in the country, with a proven track record of delivering exceptional results and a commitment to innovation. **Key Responsibilities** As a Customer Operations Specialist, your role will evolve alongside our customer base, but some of your early responsibilities will include: * Management of new pilot programs and customer launches: You will support and be a thought partner for all stages of new launches and existing customers, working closely with senior GTM leadership to ensure new programs run smoothly from their first days. * Customer Solutions: You will help scale existing customer revenue, identifying opportunities to grow our footprint, developing ROI business cases, and executing initiatives to embed blithequark as a core operating partner. * Data reporting and Insights: You will scope, conduct, and analyze studies from various customer operations and teams to provide our customers with insights into the impact of blithequark. This will require the ability to think analytically but also craft strategic narratives to drive outcomes. * Growth: You will help grow blithequark across a variety of new and existing verticals, working cross-functionally to identify and secure new opportunities for growth and scale, including new features or core product needs. **Competencies** To succeed in this role, you will need to possess the following competencies: * Analytically-minded: You have 4-6 years of experience in an analytical role (e.g. bizops, consulting, investment banking, private equity, venture capital), and ideally in startups. * Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete. * Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you. * Influence: You effectively partner with others to get things done even in the absence of formal authority. * Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making. * Technical skills: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Excel, Google Sheets, and SQL. * Customer Obsessed: You are dedicated to your customers and prioritize fulfilling their needs. You are comfortable addressing a variety of customer needs and questions and are adept at navigating complex relationships. **Compensation Philosophy** At blithequark, we believe in providing competitive salaries and meaningful equity to our employees. We also offer a comprehensive benefits package, including: * Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents) * 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4% * Generous, fully paid parental and family leave policies * Pre-tax commuter benefits * Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan **Operating Principles @ blithequark** At blithequark, we operate with a set of guiding principles that shape our culture and decision-making: * Execution Is Binary: We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. * Missionaries, Not Mercenaries: We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. * Inputs > Outcomes: We work really hard. Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. * Honesty Over Harmony: We share the truth even when it is painful. We do not, however, share the truth callously to hurt people’s feelings or make them look bad. * Invent & Iterate: We are inventors @ heart. We categorically reject the phrase “that is how it’s always been done,” and constantly discover new and better ways to do more with less. **Join the blithequark Team** If you're a motivated and results-driven professional looking to make a meaningful impact in the labor industry, we invite you to join our team at blithequark. Apply now to become a part of our dynamic and innovative team!