**Experienced Customer Care Representative – Remote Opportunity at arenaflex**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join our team at arenaflex as a Customer Care Representative, where you'll have the opportunity to grow your career, develop new skills, and make a lasting difference in the lives of our policyholders. **About arenaflex** arenaflex is a leading insurance company that's committed to going beyond the basics of coverage and policies. We're dedicated to helping our customers achieve their goals and overcome life's challenges. As a member of our team, you'll have every opportunity to achieve your own goals, develop new skills, and make a meaningful impact in the lives of others. **About This Opportunity** As a Customer Care Representative, you'll play a critical role in delivering exceptional customer experiences to our policyholders. You'll be the first point of contact for many of our customers, providing timely and effective solutions to their questions and concerns. Your primary responsibilities will include: * Providing exceptional customer service experience to our policyholders in every interaction * Handling inbound telephone calls from customers with questions or servicing needs related to their home and/or auto policy * Explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate * Initiating claims according to claims best practices, as assigned * Promoting digital self-service capabilities on all transactions * Utilizing multiple computer applications with accuracy * Working in a fast-paced, complex environment while multitasking * Collaborating with colleagues to achieve common goals **Key Responsibilities:** * Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and the arenaflex brand * Provide exceptional customer service experience to our policyholders in every interaction * Handle inbound telephone calls from customers with questions or servicing needs related to their home and/or auto policy * Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate * Initiate claims according to claims best practices, as assigned * Promote digital self-service capabilities on all transactions * Utilize multiple computer applications with accuracy * Work in a fast-paced, complex environment while multitasking * Collaborate with colleagues to achieve common goals **Qualifications:** * A demonstrated background in customer service, insurance, retail, restaurant, or a related field * Excellent verbal and written communication skills with strong ability to empathize with customers * Ability to work in a fast-paced, complex environment while multitasking * Strong attention to detail * Experience working in a Windows-based computer environment * The ability to work in a collaborative environment * Problem-solving and critical thinking skills * Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships * High School Diploma or equivalent required, bachelor's degree a plus **Benefits:** * Medical, Dental, Life and Disability Insurance – EFFECTIVE ON DAY ONE! * 25 days paid time off in your first full year * Tuition reimbursement * Paid volunteer opportunities * Employee recognition * Wellness program * And more! **Additional Information:** * For full-time, occasional, part-time, or remote positions: (1) high-speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the arenaflex issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer. * This position will have a Remote work arrangement, with the expectations of coming into an office as business needs arise. **Compensation:** * The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of arenaflex's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: * $40,685 - $61,027 **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including females, minorities, veterans, individuals with disabilities, and those who identify as LGBTQ+. Apply for this job