**Experienced Customer Care and Sales Representative – Work from Home Opportunity at blithequark**

Are you a customer-centric individual with a passion for sales and technology? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a leading provider of innovative technology solutions that empower consumers to unlock their devices' full potential. We're seeking an experienced Customer Care and Sales Representative to join our team of dedicated professionals who share our commitment to delivering exceptional customer experiences. **About blithequark** At blithequark, we're more than just a company – we're a community of leaders who are passionate about making a difference in the lives of our customers. Our 5 Leadership Principles guide everything we do, from our customer-centric approach to our collaborative work environment. We believe that every individual has the potential to be a leader, and we empower our team members to reach their full potential. **Job Summary** As a Customer Care and Sales Representative at blithequark, you'll play a critical role in delivering exceptional customer experiences while driving sales growth. You'll be responsible for evaluating and assisting with customer concerns, explaining device capabilities, wireless carrier data, product offerings, and company policies. You'll also have the opportunity to sell blithequark's smart home and other products on every call, with direct connection to our Pay Per Experience (PPX) incentives. **Responsibilities** * Evaluate and assist with customer concerns in a timely and professional manner * Explain device capabilities, wireless carrier data, product offerings, and company policies to customers * Meet sales goals and grow from feedback and coaching * Sell blithequark's smart home and other products on every call * Directly connected to PPX incentives * Spend 4-8 hours daily working at a computer * Escalate calls appropriately when needed * Participate in 3-4 weeks of in-class training and 2-4 weeks of floor training directly paired with peers **Requirements** * Minimum education: High school diploma (or equivalent) * Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information * Strong attention to detail while multitasking with speed and accuracy * Excellent phone etiquette and communication skills * Flexibility to adapt to the needs of the customer, the business, and your team * Display commitment through a reliable track record of attendance and performance * Computer literacy and ability to type 25-35 words per minute and learn call center software * A passing hiring assessment (soft skill scenario modeling and product knowledge) * Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn * Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications * Bilingual Spanish/Español skills are highly desirable (additional financial incentives provided) * High customer service acumen * Ability to achieve sales and customer experience goals and objectives * This is a sales role, team members in this role have sales activity goals that must be met to be successful **Preferred Qualifications** * Previous experience in customer service or sales * Knowledge of multiple hardware platforms and operating systems * Bilingual Spanish/Español skills * High customer service acumen * Ability to achieve sales and customer experience goals and objectives **What We Offer** * $18/hour base pay (guaranteed) * Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes. Top experts make up to $32+/hr! * 3-4 weeks of paid training where your success is our top priority! * Generous medical, dental, and vision benefits program after 30 days of employment * 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment * Additional health benefits such as heart health, diabetes management, and healthcare advocacy for personalized support * Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities * Visit blithequark Benefits Central: to explore our perks, including Part-Time and Full-time medical, dental, and vision benefits! **Work Environment** * Work from home with a distraction-free environment and high-speed internet (minimum requirements of 10MBPS download/5MBPS upload) * Collaborative work environment with a team of dedicated professionals who share our commitment to delivering exceptional customer experiences **How to Apply** If you're a motivated and customer-centric individual who is passionate about sales and technology, we encourage you to apply for this exciting opportunity at blithequark. Please visit our website at [insert link] to submit your application. We can't wait to hear from you! **About the Job Type** This is a full-time position with a competitive hourly rate of $18.00 per hour. Benefits include dental insurance, health insurance, paid time off, vision insurance, and work from home opportunities. **Availability** We're accepting applications from the following states: Alabama, Mississippi, Louisiana, Georgia, and South Carolina. Availability to work shifts as scheduled during the following operating hours: Mon-Fri 7am-11pm CST, Sat/Sun 9am-9pm CST. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job