**Experienced Bilingual Customer Service Representative – Remote Work from Home Opportunity at Blithequark**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you possess excellent communication skills in both English and Spanish? Are you looking for a remote work opportunity that offers a dynamic and supportive environment? If so, we invite you to join Blithequark, a leading organization in the healthcare industry, as a Bilingual Customer Service Representative. **About Blithequark** Blithequark is a subsidiary of Humana, Inc., a company dedicated to helping people live their best lives. We believe that healthcare is not just about health, but about caring for family, friends, finances, and personal life goals. At Blithequark, we strive to create a workplace culture that inspires, supports, and challenges our team members to grow and thrive. Our mission is to provide innovative solutions that make a positive impact on the lives of our patients, customers, and the healthcare industry as a whole. **Job Summary** As a Bilingual Customer Service Representative at Blithequark, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, digital, and written inquiries. You will be the face of our organization, representing Blithequark's values and commitment to excellence. If you are a motivated and customer-centric individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer phone calls utilizing a multi-line telephone system, ensuring accurate and timely processing of all requests * Take appropriate action, such as scheduling appointments, taking messages, and transferring calls to appropriate staff * Maintain thorough records by documenting discussions, messages, and actions taken to process inquiries * Resolve patient issues through independent problem-solving and with a goal of first call resolution * Foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience * Provide exceptional service to customers, addressing their concerns and needs in a professional and courteous manner * Utilize Microsoft Office applications, including Microsoft Word, Excel, and Outlook, to manage customer interactions and maintain accurate records **Essential Qualifications** * Bilingual in English and Spanish (read, write, and speak) * Reliable cell phone and computer at home * Minimum internet speed of 10mb down and 1mb up (no satellite internet allowed) * Experience in a highly customer-service-oriented environment * Strong organizational, written, and verbal communication skills * Ability to remain calm and helpful even when dealing with upset customers * Proficient with Microsoft Office applications, including Microsoft Word, Excel, and Outlook **Preferred Qualifications** * Experience in a medical office setting utilizing a computer-based practice management software system * High school diploma or equivalent * Ability to handle high call volume and multitask while providing an exceptional customer experience * Experience with E-Clinical Works or other electronic medical records systems, such as Epic, Athena Health, or NextGen * Experience with Avaya telephony platform desired * Knowledge of and strict adherence to HIPAA **Working Hours** * Monday to Friday, 8:45 AM to 5:15 PM **Benefits** * Medical, dental, and vision benefits * 401k plan * Tuition reimbursement * Vacation and paid holidays * Work-life balance * Growth opportunities * Positive and fun culture **Additional Information** * Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work * If progressed to offer, candidates will be required to provide proof of full vaccination, including booster, or applicable exemption * Medical, religious, and state exemptions will be available **Equal Opportunity Employer** Blithequark is an equal opportunity employer, committed to recruiting, hiring, training, and promoting people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. **How to Apply** If you are a motivated and customer-centric individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job! Apply for this job