Experienced Bilingual Customer Service Associate – Night Shift Opportunity for Exceptional Customer Experience and Career Growth in the Enterprise Software Industry

Introduction to arenaflex arenaflex is a pioneering enterprise software company that is revolutionizing the industry with its innovative approach to transportation software development. With a mission to simplify the complex, we are dedicated to providing exceptional customer experiences and driving long-term value through constant improvement. Our comprehensive platform is designed to be user-friendly, efficient, and effective, making us a leader in the industry. We are now seeking a highly skilled and motivated Bilingual Customer Service Associate to join our team and contribute to our continued success. Job Overview As a Bilingual Customer Service Associate at arenaflex, you will play a critical role in providing exceptional customer support to our diverse client base. You will be responsible for handling a wide range of customer inquiries, resolving technical issues, and delivering top-notch service via phone, chat, and email. If you are a customer-focused individual with excellent communication skills, a strong problem-solving ability, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide exceptional customer service to a diverse client base via phone, chat, and email Resolve customer issues and escalations in a timely and professional manner Utilize excellent problem-solving skills to troubleshoot and resolve technical issues Manage multiple cases per day via phone, chat, and email channels Complete help tickets for issues that require technical support or development team assistance Take ownership of customer requests from initial contact to final resolution Model and champion arenaflex's cultural principles as we continue to grow and evolve Requirements To be successful in this role, you will need to meet the following minimum requirements: 1-3 years of experience in a customer-facing role within a contact center environment Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings Experience in a high-paced environment handling escalated customers and following up on customer requests in a timely manner Strong problem-solving skills and a proven ability to deliver a positive customer experience Exceptional communication skills to effectively communicate with a wide range of customers Experience working with ticketing systems (e.g. Zendesk, Hubspot, ServiceCloud) Proficient with macOS and both Apple and Android mobile devices for app usage Solutions-oriented with strong problem-solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders Preferred Qualifications In addition to the minimum requirements, the following qualifications are preferred: Strong ability to actively listen and ask follow-up questions to drive customer success Ability to verbally guide customers to solutions in both app and web-based applications Experience supporting service requests in billing, RMA, cancellations, and renewals Experience supporting telematics systems, ELDs, and hours of service compliance Degree in Supply Chain/Logistics, Business, or a related field Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Fluent in Spanish Ultra-positive attitude and ability to remain calm under pressure Rock-solid verbal and written communication skills with a strong focus on detail Strong analytical, problem-solving, and decision-making skills Ability to work independently and as part of a team Excellent time management and organizational skills Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Bilingual Customer Service Associate, you will have access to: Peer-driven training and ongoing support Opportunities for career advancement and professional growth A dynamic and supportive work environment that encourages innovation and creativity Work Environment and Company Culture arenaflex is a unique and innovative company that values simplicity, urgency, and continual improvement. Our company culture is built on the following principles: A passion for delivering exceptional customer experiences A commitment to simplicity and ease of use A focus on driving long-term value through constant improvement A collaborative and supportive work environment Compensation and Benefits As a Bilingual Customer Service Associate at arenaflex, you can expect: Competitive wages Hybrid work location with flexible working hours Casual dress code and a relaxed work environment Opportunities for professional growth and development Access to cutting-edge technology and tools Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Service Associate at arenaflex, you will be part of a dynamic and innovative team that is dedicated to simplifying the complex and driving long-term value. Don't miss out on this chance to join a leading enterprise software company and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job