DPS Director Employee Experience

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) The Director, Employee Experience, serves as a key operational leader within Delta Professional Services (DPS), responsible for implementing people and organizational strategies that support business objectives and align with corporate direction. This role oversees the execution of administrative services and HR-related functions, ensuring consistency and effectiveness across the organization. The Director reports directly to the President of DPS and partners closely with Executive Leadership and cross-functional teams within Operations to deliver integrated solutions to business challenges. This role is responsible for the entire life cycle of the company’s people strategy. The incumbent has oversight for policies and practices and for ensuring the effective and consistent delivery of administrative services including: coaching/counseling employees and leadership, sourcing and selection, performance management programs, organizational effectiveness, leader and employee development, enterprise business systems and payroll, engagement, corporate communications and providing overall leadership. Acting as a trusted advisor and advocate for both employees and the company, the Director supports organizational change and continuous improvement initiatives. The ideal candidate is a culture champion, strategic thinker, and collaborative leader who thrives in a fast-paced, service-oriented environment and is passionate about creating a workplace where employees feel valued, supported, and inspired. Key Responsibilities • Lead and develop a team of HR and administrative professionals, fostering a culture of collaboration, inclusion, and continuous improvement. • Communicate organizational goals and values to employees and leaders, promoting engagement and alignment. • Support the development and execution of plans that promote a safety-conscious and employee-centric work environment. • Collaborate with internal stakeholders to ensure consistent application of HR policies, performance management, and employee development programs. • Provide guidance on organizational effectiveness, change management, and process improvement initiatives. Corporate Support Leadership • Lead and manage the Corporate Support Team, including: • Payroll: Ensure accurate, timely, and compliant payroll operations. • Corporate Communications: Oversee communication strategies that keep employees informed, inspired, and aligned. • Employee Engagement: Drive initiatives that build community and connection across the organization. • Sourcing and Recruiting: Collaborate with finance and operations to deliver quality candidate pools and enhance the onboarding experience. • Business Systems: Ensure HR and corporate systems are optimized for efficiency and scalability. Knowledge, Skills & Abilities • Strong understanding of HR disciplines including compensation, benefits, employee relations, and organizational development. • Experience in change management and business process optimization. • Solid financial and business acumen with the ability to build and assess business cases. • Excellent communication and relationship-building skills across all levels of the organization. • Proven ability to manage multiple projects and deliver results in a dynamic environment. • High emotional intelligence, strategic thinking, and problem-solving capabilities. • Ability to influence and collaborate across departments and functions. What You Need To Succeed (Minimum Qualifications) • Bachelor’s degree required; advanced degree in business, HR, or related field preferred. • Minimum of 5 years of experience in HR, project management, or business administration. • Experience leading HR or administrative teams within a complex business unit or division preferred. • Demonstrated success in implementing process improvements and driving data-informed decisions. • Must operate with a high level of confidentiality, integrity, and professionalism. • Must be performing satisfactorily in current role. • Consistently prioritizes safety and security of self, others, and personal data. • Embraces diverse people, thinking, and styles. • Possesses a high school diploma, GED, or high school equivalency. • Is at least 18 years of age and has authorization to work in the United States. What Will Give You a Competitive Edge (Preferred Qualifications) Benefits and Perks to Help You Keep Climbing Benefits Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: • Competitive salary, industry-leading profit sharing program, and performance incentives • 401(k) with generous company contributions up to 9% • Paid time off including vacation, holidays, paid personal time, maternity and parental leave • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health • Domestic and International space-available flight privileges for employees and eligible family members • Career development programs to achieve your long-term career goals • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies • Recognition rewards and awards through the platform Unstoppable Together • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare Apply tot his job