Director - Vendor Management

Director - Vendor Management Date: Dec 6, 2025 Location: Remote, Remote, US Requisition ID: 16765 Description: Director – Vendor/Product Management Location: Florida (Remote), Puerto Rico, or USA Remote Role Overview We are seeking an experienced and adaptable BPaaS Vendor/Product Manager to lead the execution and oversight of productized service delivery across our BPaaS ecosystem. This individual will be responsible for managing external vendor relationships, driving cross-functional coordination, and ensuring successful delivery of business process solutions. The ideal candidate brings a strong foundation in project and vendor management, thrives in dynamic environments, and can confidently engage with internal and external stakeholders at all levels. Key Responsibilities Vendor & Relationship Management • Act as the primary point of contact for key BPaaS vendors, ensuring performance, contract adherence, and alignment with business goals. • Build and maintain collaborative relationships with external partners to promote transparency, accountability, and long-term success. • Lead regular performance reviews, proactively address issues, and drive continuous improvement initiatives. • Negotiate and review contracts. Product & Service Oversight • Collaborate with internal teams and vendors to optimize BPaaS delivery across various service lines. • Monitor service health, adherence to KPIs and SLAs, and identify opportunities for operational improvements. • Coordinate the implementation of new service features or process enhancements in partnership with delivery and product teams. Project Management • Lead or support cross-functional projects to implement, scale, or refine BPaaS solutions. • Apply structured project management practices (Agile, Waterfall, or hybrid) to ensure timely, high-quality delivery. • Manage workstreams, risk mitigation plans, status tracking, and stakeholder communications. Qualifications Required Experience • 7+ years of experience in vendor management, product management, or BPaaS service delivery. • Demonstrated success in managing external partnerships and navigating complex operational environments. • Strong project management skills with a proven ability to drive initiatives from planning through execution. • Experience working with cross-functional teams and aligning diverse stakeholder interests. Core Competencies • Excellent relationship management and interpersonal communication skills. • Calm, composed, and solutions-oriented under pressure. • Highly organized, analytical, and adaptable to change. • Comfortable operating in a fast-paced, evolving environment. Preferred Qualifications • PMP, or equivalent project management certification is a plus. • Familiarity with healthcare payer operations or tech-enabled BPaaS platforms is a plus. • Familiarity with industry products for payer ecosystems such as HealthEdge HealthRules Payer (HRP), GuidingCare, Source, Member/Provider Portals, etc • Experience working in environments governed by compliance, audits, and transformation oversight. Apply tot his job